Senior ServiceNow Transformation & Advisory Consultant Role at Infosys

Warsaw, Masovian Voivodeship, Poland

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, Technology, IT ServicesIndustries

ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules
Preferred Module Specializations: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM), Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD), complex Integrations, IT Asset Management (ITAM), Global Business Services (GBS)
Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry
Sector Expertise: Financial Services (regulatory compliance, operational resilience, vendor risk management); Consumer Goods & Retail (employee experience, IT operations for global supply chains); Logistics (risk visibility, technology governance); Life Sciences (secure, compliant workflows for R&D and manufacturing)

Strategic Advisory: Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform
Outcome-Driven Delivery: Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, improving experience, managing risk, and streamlining operations
Industry Expertise: Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions
Client Partnership: Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner
Practice Building: Contributing ideas and expertise to grow the global consulting capability, coaching colleagues, and staying ahead of market trends
Business Development: Supporting bid responses and identifying new opportunities to expand impact with clients