Senior ServiceNow Project Manager at AHEAD

India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Expertise in guiding project teams and client organizations on Agile/Scrum practices and values
Ability to assess Scrum maturity and coach teams to higher levels sustainably
Proficiency in removing impediments and building trusting environments for problem-solving
Skills in facilitating discussion, decision-making, conflict resolution, and self-organization without coercion
Experience in supporting internal/external communication, transparency, and product backlog grooming
Servant leadership style with ability to lead by example
Capability to perform resource utilization analysis and forecast allocation needs
Understanding of client needs matching to services/products and managing expectations
Strong communication skills to convey goals, success factors, and sell ideas persuasively
Knowledge of ServiceNow for technical project management

Responsibilities

Guide project teams on Agile/Scrum self-organization and filling framework gaps
Remove impediments or guide teams to resolve them
Build trusting environments emphasizing healing and problem-solving
Facilitate work without assigning or dictating tasks
Facilitate discussions, decision-making, and conflict resolution
Assist with internal/external communication and improve transparency
Support and educate Product Sponsors on backlog grooming
Analyze resource utilization and track additional services revenue opportunities
Understand client needs, match to services, and manage expectations
Plan and coordinate all aspects of technical projects from initiation to delivery
Ensure service delivery success and client satisfaction
Manage project initiation, including contractual obligations and needs assessment
Develop, define, and execute project plans, scope, schedules, budgets, and deliverables
Identify resources, assign roles, and coordinate activities across teams, departments, clients, and vendors
Assign/monitor team work, provide technical/analytical support
Interface with clients on technical matters
Manage risks, issues, progress to meet goals (deadline, scope, quality)
Assist with problem resolution and risk mitigation
Manage vendor/subcontractor integration, track deliverables
Conduct project closure, including acceptance, handover, and post-implementation reviews
Identify process gaps, recommend/implement improvements
Utilize AHEAD systems (e.g., Salesforce, financial tools)

Skills

ServiceNow

Project Management

Agile

Scrum

Servant Leadership

Resource Utilization Analysis

Client Communication

Impediment Removal

Team Coaching

Product Backlog Management

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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