Senior Security Operations DORA Manager (all genders) at Zalando

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Fashion, TechnologyIndustries

Requirements

3+ years of experience in a compliance, risk, or security operations role within the financial services or FinTech sector, with a deep, practical understanding of DORA's requirements for critical ICT third-party providers (BaFin knowledge is a significant plus)
Proven success in a technical account management, client services, or stakeholder management role, adept at managing expectations, steering complex conversations, and building strong professional relationships
Hands-on proficiency with data querying and analysis using SQL
Highly skilled with BI and data visualisation tools (e.g., Tableau, Looker, Power BI) to transform raw data into compelling stories
Possession of a unique ability (inferred from context: to translate complex regulatory requirements into clear, actionable insights, combining Security Operations domain knowledge with technical reporting)

Responsibilities

Serve as the dedicated DORA compliance liaison and Security Operations subject matter expert for key stakeholders, building a trusted partnership through proactive communication and transparent reporting
Design, build, and continuously improve a suite of regulatory reporting that provides clear, real-time visibility into DORA compliance status
Deconstruct DORA regulatory technical standards (RTS) into concrete Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational metrics that drive security posture
Actively monitor, analyse, and steer the agreed-upon DORA SLAs and KPIs, identifying trends, risks, and opportunities for improvement in the SecOps domain
Work closely with internal security operations teams and external vendors to ensure all data sources are aligned, accurate, and provide end-to-end, DORA-compliant evidence
Prepare and present regular compliance and performance reports for both internal leadership and clients, articulating technical details and their business impact with clarity and confidence
Gather feedback on reporting needs and use it to iterate and improve dashboards
Coordinate delivery timelines and ensure service levels are met in alignment with reporting commitments

Skills

DORA

Security Operations

Regulatory Compliance

Vendor Management

Reporting Framework

Operational Resilience

Stakeholder Management

Data Delivery

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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