Senior Security Administrator at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

LogisticsIndustries

Requirements

10 to 15 years of experience as a SysAdmin
5 to 8 years of experience as a Security Administrator
Mastery of the Microsoft 365 suite, Entra, Intune, and Active Directory
Mastery of the Azure Security platform (Defender, Sentinel, Purview, DLP)
Demonstrated experience leading complex security or infrastructure projects
Experience managing and hardening Linux and Windows Servers, Windows and Mac workstations and mobile platforms
Wide experience using and configuring various cybersecurity tools
Good understanding of cybersecurity frameworks
Good experience with threat intelligence and incident response
Good knowledge of networking (CCNA or Network+ certification is a plus)
Good knowledge of virtualization and containerization
Good programming/scripting skills (Ex.: Python, Powershell)
Experienced with multiple SIEM and EDR systems
Strong ability to design and architect secure systems and networks
Strong analytical and problem-solving skills
Strong holistic approach (human and technical)
Ability to plan and coordinate change across multiple teams and the organization
Team player and cooperative
Being flexible and proactive
Bilingual (Mastery of one or both English and/or French)

Responsibilities

Plan, setup, configure and operationalize cybersecurity tools and services
Oversee, lead and manage complex cybersecurity projects and initiatives
Develop and implement comprehensive cybersecurity strategies and standards
Collaborate with other departments to ensure proper security measures are taken
Lead or assist various stakeholders with vulnerability remediation
Collaborate with Cybersecurity team to proactively address high-priority issues
Assist with the handling complex security incidents and forensic investigations
Conduct advanced threat analysis and provide expert-level guidance to stakeholders
Ensure compliance with security policies and regulations
Optimize and automate cybersecurity tasks and services
Mentor junior staff members and lead training sessions
Assist with other System Administrator level tasks

Skills

Key technologies and capabilities for this role

Microsoft 365EntraIntuneActive DirectoryAzure DefenderAzure SentinelPurviewDLPLinux ServersWindows ServersMac WorkstationsPythonPowerShellNetworkingCCNAVirtualizationContainerizationThreat IntelligenceIncident Response

Questions & Answers

Common questions about this position

What benefits does Intelcom | Dragonfly offer?

Benefits include an on-site gym with a personal trainer, employer-provided lunch of your choice, comprehensive group insurance, group RRSP plan, wellness days, and partial reimbursement for public transportation.

What is the required experience for this Senior Security Administrator role?

Candidates need 10 to 15 years of experience as a SysAdmin and 5 to 8 years as a Security Administrator.

What key technical skills are required for this position?

Mastery of Microsoft 365 suite, Entra, Intune, Active Directory, and Azure Security platform (Defender, Sentinel, Purview, DLP) is required, along with experience managing Linux/Windows servers, cybersecurity tools, SIEM/EDR systems, networking, scripting (Python, PowerShell), and virtualization/containerization.

What is the work environment like at Intelcom | Dragonfly?

You'll thrive in a flexible and stimulating environment surrounded by passionate talent as part of a dynamic and innovative company.

What makes a strong candidate for this role?

A strong candidate is a strategic thinker and results-driven leader with demonstrated experience leading complex projects, strong analytical skills, a team player attitude, and bilingual proficiency in English and/or French.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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