Senior Scrum Master – Data & Analytics (SAFe Environment) at Sysco

Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data & Analytics, TechnologyIndustries

Requirements

Bachelor’s degree in computer science, Information Technology, Software/Systems Engineering, Computer Engineering, or equivalent experience
Minimum of 5 years of experience as a Scrum Master in Agile/SAFe delivery environments
Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies
Strong knowledge of Scrum, SAFe, Kanban, and Lean principles
Proficiency with Agile tools such as Jira and Confluence
Servant leadership with excellent facilitation skills
Strong communicator and conflict resolver
Analytical thinker able to stay focused under pressure
Experienced Agile coach and transformation change agent
Committed to diversity, inclusion, and collaborative team environments
Costa Rican nationality or valid immigration status (applicants residing outside Costa Rica will not be considered; relocation not available)

Responsibilities

Coach teams on SAFe, Scrum, Kanban, and Lean-Agile principles
Facilitate core Scrum ceremonies: Planning, Daily Stand-ups, Reviews, and Retrospectives
Foster self-organization, accountability, ownership, and cross-functional teamwork
Promote a culture of transparency, mutual respect, learning, and continuous improvement
Prepare teams for Program Increment (PI) Planning with clear, achievable objectives
Identify, manage, and communicate cross-team dependencies and risks
Track delivery progress against PI objectives and ensure alignment with ART goals
Facilitate participation in ART-level events such as Scrum of Scrums and System Demos
Remove team-level impediments or escalate when needed to maintain delivery flow
Monitor and improve workflow efficiency using metrics like flow time, cycle time, and WIP limits
Guide teams in backlog refinement, story slicing, and estimation practices
Support teams in effectively using Agile metrics (velocity, predictability, flow metrics)
Lead retrospectives with clear action plans and measurable improvements
Facilitate Inspect & Adapt sessions and Agile health assessments
Partner with Product Owners to maintain a well-defined, prioritized, and ready backlog
Ensure open, aligned communication between teams, stakeholders, and the ART
Engage in Communities of Practice and mentor less-experienced Scrum Masters

Skills

Key technologies and capabilities for this role

SAFeScrumKanbanLean-AgilePI PlanningAgile Release TrainScrum of ScrumsImpediment ManagementVelocityFlow MetricsBacklog RefinementStory Slicing

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid, requiring 3 days in the office at Ultra park II Lagunilla, Heredia.

What benefits are offered for this position?

Benefits include private medical insurance, asociacion solidarista, life insurance, and a personal day off.

What are the required qualifications and skills for this Senior Scrum Master role?

Candidates need a Bachelor’s degree in computer science, IT, or related field, 5+ years as a Scrum Master in Agile/SAFe environments, excellent English communication (B2+), strong knowledge of Scrum, SAFe, Kanban, and Lean principles, proficiency with Jira and Confluence, plus servant leadership, facilitation, and coaching skills.

What company culture does this role promote?

The role promotes a culture of transparency, mutual respect, learning, continuous improvement, self-organization, accountability, cross-functional teamwork, and commitment to diversity, inclusion, and collaborative team environments.

What makes a strong candidate for this Senior Scrum Master position?

Strong candidates have 5+ years of Scrum Master experience in SAFe environments, proven servant leadership and facilitation skills, proficiency in Agile tools like Jira, and a track record as an Agile coach driving team maturity and continuous improvement.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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