Senior Private Client Stylist / Private Client Stylist (Japanese Speaking) at Farfetch

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Luxury Fashion, E-commerceIndustries

Requirements

Japanese speaking
Strong commercial acumen and deep knowledge of luxury fashion
Previous experience from a luxury market
Proven work experience from a sales environment
Digitally savvy
Experience working within a fast growth environment
Understanding of key tools including Looker and Salesforce

Responsibilities

Focus on Japan Farfetch Private Client base by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service
Confidently segment your client book to achieve maximum impact in personalizing the client experience and optimize engagement based on individual preferences and shopping behaviour
Champion customer service and always exceed clients’ expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s
Develop an awareness of the company strategy and stay aware of the company organizational objectives and consider this when defining personal objectives and goals
Work closely with your supervisor to analyze data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information
Develop an understanding of key tools including Looker and Salesforce and use these to analyze data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance
Using a range of data and creative tools, build personalized and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests
Think creatively to propose acquisitions events to co-host with Stylists as well as attending external networking and social events
Share knowledge on products, brands, and trends with your clients and the team
Engage with clients to ensure a seamless, exceptional luxury customer service experience whilst building brand loyalty and evolving your client book
Assist with all clients’ inquiries and product searches as well as managing waiting lists for highly desirable items

Skills

Japanese

Luxury Fashion

Personal Styling

Sales

Client Relationship Management

Customer Service

Product Sourcing

Waiting List Management

Digital Savvy

Farfetch

Online marketplace for luxury fashion items

About Farfetch

Farfetch operates as a global online marketplace for luxury fashion, linking high-end brands and boutique retailers with consumers. The platform allows users to browse and purchase a wide range of luxury items, ensuring that both brands and retailers can reach a worldwide audience. Farfetch's business model is centered around facilitating these transactions, earning revenue primarily through commissions on sales made through its site. Additionally, it offers services like digital marketing and logistics to help its partners enhance their online presence. A distinguishing feature of Farfetch is its acquisition of LUXCLUSIF, a luxury resale platform, which enables it to cater to the growing demand for pre-owned luxury goods. The company's goal is to provide a seamless shopping experience for luxury fashion enthusiasts while supporting brands and retailers in expanding their reach.

London, United KingdomHeadquarters

2007Year Founded

$682.9MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Flexible Work Hours

Employee Pension Scheme

Risks

Increased competition from Mytheresa could impact Farfetch's market share.

Farfetch faces challenges in maintaining its presence in the Chinese market.

The sale to Coupang indicates potential financial instability for Farfetch.

Differentiation

Farfetch connects luxury brands and consumers through a unique online marketplace.

The platform offers modular, API-enabled technology for luxury fashion brands.

Farfetch provides commerce solutions, enhancing brands' online presence and sales.

Upsides

Virtual try-on technology is gaining popularity in luxury fashion.

Farfetch can capitalize on Yoox Net-A-Porter's exit from China.

Exclusive partnerships, like with Officina Bernardi, enhance Farfetch's offerings.

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