Senior Principal Product Manager / Personalisation - Lounge by Zalando (all genders) at Zalando

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, FashionIndustries

Requirements

8+ years of product management experience, with a strong track record delivering ML-powered or personalization products — ideally in retail, fashion, or marketplace businesses
Proven ability to execute clear product strategies within complex organizations — driving alignment, progress, and measurable outcomes
Hands-on experience building habit-forming products using behavioral science principles, creating stickiness and value over time
Familiarity with LLM-powered tools (e.g. for product discovery, content creation, or curation), and curiosity about where GenAI is heading next
Deep collaboration with applied science teams on recommender systems, ranking models, or personalization architecture — fluent in the tech but focused on outcomes
Strong communicator who thrives in matrixed settings — skilled at influencing across functions, aligning stakeholders, and championing customer impact

Responsibilities

Lead impactful AI products: Own the full lifecycle of 3–5 major personalization features per year — from scoping and testing to launch and continuous improvement
Build what matters: Turn strategy into action by defining roadmaps, prioritizing experiments, and collaborating closely with engineering, science, and commercial teams
Champion personalization at scale: Make AI visible and valuable across the company — share progress, inspire excitement, and help others see the business impact
Shape future customer experiences: Use cutting-edge tech like GenAI and recommender systems to make shopping smarter, more intuitive, and more personal
Drive clarity and alignment: Communicate product direction and results clearly to leadership and stakeholders — balancing business needs with customer experience
Deliver measurable outcomes: Ensure everything you build improves key business metrics — from revenue and retention to engagement and operational efficiency

Skills

Product Management

Personalization

Recommendations

Stakeholder Management

Agentic Commerce

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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