Sales Manager - Grocery
OLLYSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Grocery, Retail, Delivery ServicesIndustries
Requirements
- 2–3 years’ experience in grocery, retail, or dark-store operations, ideally in a multi-site role
- Proven experience managing people and driving performance across operational teams
- Strong analytical and problem-solving skills, with the ability to turn data insights into practical actions
- Excellent communication skills (written and verbal) and strong stakeholder management ability
- Proficiency with mobile/tablet tools, dashboards, and basic troubleshooting of store hardware
- Must have a valid UAE driving license and own transport (fuel allowance provided)
- Comfortable working in a fast-paced, field-based environment across multiple store locations
Responsibilities
- Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews
- Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets
- Recognize strong performance and address underperformance through clear guidance and follow-ups
- Foster a culture of accountability, continuous learning, and high performance across the field team
- Oversee daily store operations across multiple locations, ensuring compliance with Deliveroo SOPs and service standards
- Conduct regular site visits to monitor store performance, identify operational issues, and support quick resolution
- Ensure pickers and Associates follow substitution, picking, and fulfillment processes accurately and consistently
- Identify training needs, process gaps, and resource requirements, escalating where necessary
- Conduct regular operational audits across sites to identify inefficiencies and risks
- Develop site-specific action plans in collaboration with Associates, store teams, and central operations
- Implement corrective measures to drive performance improvements and reduce operational errors
- Act as the main point of contact for site-level escalations and operational issues
- Prepare weekly and monthly reports summarizing site performance, insights, and KPI trends
- Communicate clearly with internal stakeholders (Central Ops, Partner Management, Supply Chain) to ensure alignment and visibility of progress
- Analyze performance data to identify trends, recurring issues, and areas for improvement
- Support in the rollout of new operational initiatives, process improvements, and pilot programs across grocery partners
- Collaborate with central teams on strategic projects aimed at improving site efficiency and picker performance
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or hybrid?
The position is hybrid.
What skills are required for the Senior Operations Associate role?
The role requires hands-on, detail-oriented, and data-driven approach, along with strong people management and problem-solving skills.
What does the role involve in terms of team leadership?
The role includes leading and developing a team of Operations Associates, providing coaching, feedback, performance reviews, monitoring KPIs, and fostering a culture of accountability, continuous learning, and high performance.
What is the salary or compensation for this position?
This information is not specified in the job description.
What makes a strong candidate for this Senior Operations Associate position?
A strong candidate is hands-on, detail-oriented, data-driven, with strong people management and problem-solving skills, and experience in overseeing operations across multiple sites.
Deliveroo
Online food delivery connecting customers and restaurants
About Deliveroo
Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.
London, United KingdomHeadquarters
2013Year Founded
$1,569.6MTotal Funding
IPOCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
5,001-10,000Employees