Senior Network Technology Support at AT&T

Alpharetta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

3-5 years of experience
3-5 years of experience in provisioning of network switches and routing devices, emphasis on Cisco configuration experience (NXOS, IOS, IOS-XR, etc.) in enterprise class data centers
Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations preferred
Network Certifications such as Cisco Certified Internetworking Expert (CCIE), Cisco Certified Network Professional (CCNP) including Security preferred
Demonstrated experience (5+ years) network technologies including infrastructures (switching, routing, firewalls, VPN, WAN architectures, load-balancing and DNS, Wireless, VoIP, etc.)
Analytical and complex problem-solving skills; troubleshooting and root cause analysis for system-wide issues, including application issues, network issues and vulnerability mitigation
Proven ability to drive results in oneself and others; ability to manage time, resources and priorities; develop plans, work through adversity and consistently meet deadlines and produce effective results
Effective verbal and written communication skills; the ability to communicate effectively in all business relationships and various levels of management in a clear and direct manner
Strong interpersonal skills and teamwork traits
Adeptness in working in close cooperation with teammates; ability to build solid working relationships across functional boundaries
Capacity to work through difficult issues in an effective, pragmatic fashion and to negotiate with tact and persuasiveness; ability to foster strong vendor and partner relationships

Responsibilities

Works closely with project teams consisting of Design & Architecture, Planning, Project management teams and others on specific solution designs and implementations
Provide network engineering support to maintain and upgrade the enterprise network infrastructure (Cisco IOS, NXOS, NDFC, etc.)
Provide testing and ongoing sustainment of networking infrastructure environments
Ensure strict adherence to change control methodologies, network configuration and compliance standards

Skills

Key technologies and capabilities for this role

Cisco IOSCisco NXOSNDFCCisco IOS-XRnetwork switchesrouting devicesnetwork engineeringdata centerschange controlnetwork configuration

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

What experience is required for this Senior Network Technology Support role?

The role requires 3-5 years’ experience in provisioning of network switches and routing devices, with emphasis on Cisco configuration experience (NXOS, IOS, IOS-XR, etc.) in enterprise class data centers. Demonstrated experience (5+ years) in network technologies including infrastructures (switching, routing, firewalls, VPN, WAN architectures, load-balancing and DNS, Wireless, VoIP, etc.) is also needed.

What certifications are preferred for this position?

Preferred certifications include Network Certifications such as Cisco Certified Internetworking Expert (CCIE), Cisco Certified Network Professional (CCNP) including Security.

What soft skills are important for this role?

Key soft skills include analytical and complex problem-solving skills; troubleshooting and root cause analysis, effective verbal and written communication skills, strong interpersonal skills and teamwork traits, and adeptness in working in close cooperation with teammates.

What education is desired for this position?

A Bachelor’s degree in Math, Science, Engineering, Computer Sciences or Operations is preferred.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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