Senior Mortgage Loan Officer at Fifth Third Bank

Troy, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Mortgage, Financial ServicesIndustries

Requirements

High school diploma or equivalent (mandatory); four-year college degree preferred
3-5 years of origination experience at Fifth Third or similar institution preferred
Top 25% in closed loan production or units in the prior calendar year preferred, with a proven track record of exceptional performance (e.g., top tier score-card performance)
Consistently demonstrates advanced proficiency and adoption of Total Expert and other origination/lead generation systems
Knowledge of conventional and/or government lending guidelines
Knowledge of residential mortgage processing, underwriting, and closing procedures
Knowledge of federal lending regulations governing real estate lending
Demonstrated organizational skills
Strong written and verbal communication skills

Responsibilities

Develop sustainable and consistent referral relationships (realtors, builders, professional and personal contacts)
Maintain knowledge of Fifth Third Mortgage Company's policies and procedures, available loan products, processing procedures, underwriting, and general departmental guidelines; complete all required training on time
Work with senior leadership to develop, coach, and train assigned Mortgage Loan Advisor on behaviors and activities required to develop and sustain internal and external referral sources
Work with senior leadership to educate Mortgage Loan Advisor on all aspects and components of the mortgage loan originator position, including agency and portfolio guidelines, processing, underwriting, closing, and pricing procedures
Work with senior leadership to help Mortgage Loan Advisor master skillset required to facilitate the loan from origination through closing
Follow defined protocol for escalation exceptions
Take applications by completing URLA on laptop
Utilize available technology and support for communication, access of daily rates, applicant credit reports, origination of loan files, and uploading of files to operations
Collect appropriate documentation from applicant(s) and deliver loan package in the time frames set by management
Manage pipeline for all originated loans through closing and complete required management reports
Communicate with branches and/or applicants by providing timely updates and status reports
Maintain high levels of customer service while managing each applicant’s and Fifth Third expectations
Attend and participate in all Mortgage and Consumer Lending sales meetings, calls, and training as required by management
Collect application fees on loan applications per policy
Participate in One Bank by making appropriate referrals to other lines of business
Assume overall responsibility for the residential mortgage loan from application to closing
Meet standards and objectives defined by management for mortgage loan sales and One Bank partnership objectives
Be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures
Ensure actions and behaviors drive a positive customer experience while operating within the Bank’s risk appetite, achieving results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types

Skills

Key technologies and capabilities for this role

Mortgage Loan OriginationResidential MortgagesLoan UnderwritingLoan ProcessingReferral NetworkingSales LeadershipRisk ManagementCustomer ExperienceTraining and CoachingPolicy Compliance

Questions & Answers

Common questions about this position

What is the employment type for the Senior Mortgage Loan Officer position?

The position is full-time employment.

Is this Senior Mortgage Loan Officer role remote or office-based?

This information is not specified in the job description.

What are the key responsibilities for a Senior Mortgage Loan Officer?

Key responsibilities include originating residential mortgage loans from application to closing, developing referral relationships, maintaining knowledge of policies and products, taking applications using URLA on laptop, managing the loan pipeline, and providing high customer service.

What is the company culture like at Fifth Third Bank?

The culture emphasizes connecting great people to great opportunities, doing the right thing for customers and colleagues, driving positive customer experiences, and managing risks while achieving results.

What makes a strong candidate for the Senior Mortgage Loan Officer role?

A strong candidate must be aligned with a Mortgage Loan Consultant for senior designation, have the ability to develop and coach junior advisors, maintain referral relationships, and handle the full loan process while prioritizing customer service and risk management.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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