Machine Learning Engineer

Position Overview

Rocket Money's mission is to meaningfully improve the financial prosperity of millions of people. As a Machine Learning Engineer on the Data team, you will further this mission by building products that deepen customer relationships with our many financial products. Your work will range from transaction enrichment to personalization engines to cross-functional tools supporting our mortgage and personal loan products. You will collaborate closely with product and engineering teams to develop features that help customers understand, track, and improve their personal finances. We value team players who are comfortable collaborating across teams, can support strategy with ML-powered user experiences, deliver solutions within engineering teams, and understand the effects of their products on end users. Machine Learning Engineers have a strong focus on designing, engineering, and scaling cutting-edge ML solutions, but are also not afraid to do data prep and iterate on model development.

Responsibilities

• Develop and maintain reusable ML pipelines and systems, ensuring models are well-integrated with other systems via comprehensive testing and documentation.
• Collaborate closely with cross-functional teams to provide critical input on technical direction. Use ML skills to enhance user experiences and meet business needs by collaborating on strategy in addition to technical implementation.
• Focus on model monitoring and optimization, building systems for performance tracking, drift detection, alerting, and resource optimization.
• Set up deployment infrastructure including setting up APIs and implementing automated monitoring and deployment processes.
• Act as a steward of good instrumentation and experimental design — design systems to measure the impact of ML-powered products in a way that is measurable, testable, repeatable, and robust. Establish evaluation criteria for ML use cases, including but not limited to fine-tuned LLMs.
• Build and manage data labeling and data ingestion frameworks, optimizing workflows to improve the agility of data pipelines and data scientists' experiences.
• Become an expert on our members, understanding their needs and financial goals. Work with product to define strategy and engineering teams to create software and build features that help our members build better financial lives.
• Maintain a high technical bar by mentoring junior team members, participating in code reviews, and ensuring quality in production systems.

Potential Projects

• Create, diagnose, and evaluate LLM agents that successfully cancel and negotiate cancellations for our users.
• Uncover and exploit relationships between customers’ subscriptions, purchase, and transaction data to build personalized product experiences and power ever more accurate customer segmentation, propensity, and affiliate targeting models.
• Build anomaly detection systems, ensuring that our transaction categorization systems produce accurate data for our users and tracking when they don’t.

About You

• 5+ years of professional experience working in a data science or machine learning engineering capacity.
• Proficient in SQL, Python, and possess strong software engineering skills regardless of specific language.
• Ability to contribute up and down the application stack to deliver data products to users.
• Evidenced experience working within engineering teams to build software is an absolute must.
• A strong team player – collaboration and communication are a first instinct and key tools for getting things done.
• Continuously seek feedback on your work and err on the side of over-communicating.
• Capable of influencing technical direction.

Company Information

ABOUT ROCKET MONEY 🔮

Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

ABOUT THE TEAM 🤝

Machine Learning Engineers on the Data team at Rocket Money further our mission by building products that deepen customer relationships with our many financial products. Our work ranges from transaction enrichment to personalization engines to cross-functional tools that support our mortgage and personal loan products. We work closely with product and engineering teams to develop features that help customers understand, track, and improve their personal finances. We have a strong preference for team players that are comfortable collaborating across teams, know how to support strategy with ML powered user experiences, can deliver solutions within engineering teams, and understand the effects of their products on end users. Machine Learning Engineers have a strong focus on designing, engineering, and scaling cutting-edge ML solutions, but are also not afraid to do data prep and iterate on model development.

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