Senior Manager, Operations - Creator Platform at Rockstar Games

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, EntertainmentIndustries

Requirements

5+ years of experience in operations, live service management, compliance, or related functions, ideally within gaming, technology, or creator platforms
Consistent track record as a hands-on builder, comfortable delivering operational tasks while designing structures for long-term scale
Proven ability to develop, pilot, and scale operational workflows
Experience partnering with legal, compliance, or trust & safety teams on policy enforcement and operational implementation
Strong understanding of UGC (user-generated content), modding communities, or live-service operations
Familiarity with ticketing and workflow systems (e.g., Zendesk, Jira, etc), workflow automation, and escalation practices

Responsibilities

Lead the end-to-end integration of the Creator Platform’s operations with Rockstar / Take-Two compliance, customer experience, trust & safety, security, legal and compliance teams
Build and implement scalable workflows for creator support, moderation, and compliance, taking a hands-on role in early phases while laying the foundations for operational maturity
Own creator-related publishing topics, including localization, ratings, submissions, and related processes
Devise and maintain key operational benchmarks to track ongoing operational efficiency, health, and platform risks, with an eye towards ongoing improvement
Partner with engineering, product, and community teams to advocate for new and expanded tooling in support of operational improvements, policies, and player safety standards
Mentor and grow a team passionate about creator operations, while establishing procedures for scaling as the platform grows

Skills

Operations Management

Workflow Design

Compliance

Trust & Safety

Creator Support

Moderation

Governance

Localization

Publishing

Metrics Tracking

Cross-Functional Collaboration

Scalable Processes

Rockstar Games

Develops and publishes popular video games

About Rockstar Games

Rockstar Games develops and publishes popular video games, focusing on creating immersive experiences for gamers on platforms like Xbox, PlayStation, and PC. Their games, such as "Grand Theft Auto" and "Red Dead Redemption," are known for their engaging storytelling, impressive graphics, and gameplay mechanics. Rockstar generates revenue through game sales, both physical and digital, as well as in-game purchases and downloadable content, which provide ongoing income after the initial sale. They also engage in licensing deals and merchandise related to their game franchises. What sets Rockstar apart from competitors is their commitment to high-quality game development and continuous investment in research to enhance gaming technology. The company's goal is to deliver exceptional gaming experiences that captivate a global audience.

New York City, New YorkHeadquarters

1998Year Founded

$5MTotal Funding

ACQUISITIONCompany Stage

Entertainment, GamingIndustries

1,001-5,000Employees

Benefits

Health Insurance

Company Equity

Performance Bonus

Flexible Work Hours

Risks

Frequent game content leaks could undermine marketing strategies and financial outcomes.

Delayed PC releases, like GTA VI, might frustrate PC gamers and affect sales.

High expectations for GTA VI could lead to backlash if not met.

Differentiation

Rockstar Games develops high-quality, immersive games with strong storytelling and graphics.

The company uses its proprietary Rockstar Advanced Game Engine (RAGE) for game development.

Rockstar Games has a diverse portfolio, including GTA, Red Dead, and Max Payne.

Upsides

Cross-platform play and cloud gaming trends enhance Rockstar's game accessibility.

User-generated content and modding communities extend game lifecycles and engagement.

AI integration in games enhances NPC behavior and immersive experiences.

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