Trust & Safety Agent
WhatNotSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Online DatingIndustries
Requirements
- 8+ years in end-to-end product design (UX/UI) including experience designing consumer-facing mobile applications
- Product & Design Leadership: A proven track record of leading design for complex, impactful products, demonstrating expert product thinking in solving challenging user problems, especially those involving nuanced social dynamics or other high-impact contexts
- Portfolio: A portfolio that demonstrates exceptional systems thinking, user-centered design in sensitive problem spaces, and the ability to deliver innovative design solutions
- Strategic Leadership: Proven ability to develop and drive design vision and strategy that has influenced product roadmaps and business outcomes
- Collaboration: Expertise in facilitating collaborative workshops and aligning diverse, cross-functional teams in ambiguous environments
- Design Craft & Mastery: Mastery across the product design lifecycle: advanced research synthesis, information architecture, interaction design, visual design, and prototyping for novel experiences
- Complex Problem Solving: Ability to analyze complex product challenges in the T&S space, applying design principles and data to deliver effective, innovative solutions that go beyond standard patterns
Responsibilities
- Define, own, and drive the multi-quarter design strategy and vision for user-facing Trust & Safety initiatives, ensuring alignment with product and user outcomes
- Lead the end-to-end design process for mission-critical projects, from discovery and research synthesis through ideation, high-fidelity prototyping, testing, and final specifications
- Guide and mentor other designers, running design critiques, creating quality assurance processes, and coaching them on integrating user research to elevate design quality across the group
- Model authenticity, courage, and empathy to foster an inclusive and collaborative environment, mediating between design and cross-functional priorities to ensure all disciplines contribute to key product decisions
- Analyze complex product challenges in the T&S space, applying design principles and data to deliver effective, innovative solutions that go beyond standard patterns
- Partner closely with Product, Engineering, Research, Data Science, Operations, and Policy to align on insights and build consensus around design direction for ambiguous problem spaces
- Champion and evolve Hinge's design system and visual language to ensure a cohesive and high-quality user experience across all safety touchpoints
- Provide guidance and support on technical design tasks, pairing with teammates to explore new prototyping tools and coaching individuals on applying design principles to raise the quality of their work
Skills
Product Design
Design Strategy
Prototyping
User Research
Design Critiques
Mentoring
UX Design
High-Fidelity Prototyping
Research Synthesis
Match Group
Provides online dating and social discovery
About Match Group
Match Group leverages the Swipe feature® and social discovery, facilitating deeper connections through its portfolio of online dating brands, with a global presence and availability in over 40 languages.
Dallas, TexasHeadquarters
1986Year Founded
$400MTotal Funding
IPOCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees