Software Developer (Genesys Cloud)
OddballSalary not specified
Full Time
Senior (5 to 8 years)
Senior Genesys Cloud Engineer remote at Humana
San Antonio, Texas, United States
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Health InsuranceIndustries
Requirements
Candidates must possess a Bachelor's degree in computer science or a related field, or have 5 years of hands-on experience with Genesys Cloud. A minimum of 5 years of experience implementing and supporting enterprise contact center solutions, 2 years of technical project leadership in an enterprise contact center, and 1 year of implementing and supporting Genesys Cloud voice services (Call Routing and ACD or Predictive Dialer) are required. Experience implementing and supporting complex call flows within Genesys Cloud and leading technical efforts to resolve complex voice quality and call routing issues in an enterprise SIP environment are also necessary. Applicants must have a high-speed DSL or cable modem with a minimum speed of 25mbps download and 10mbps upload, and a dedicated, interruption-free workspace. Demonstrated Genesys Cloud Call Routing, Platform Experience, Enterprise Predictive Dialer, Enterprise Call Recording, and Enterprise ACD experience are preferred.
Responsibilities
The Senior Genesys Cloud Engineer will support the development and execution of cloud implementation strategy within the organization's IT infrastructure. This role involves implementing the organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance, and support of cloud architecture. The engineer will collaborate with stakeholders to evaluate cloud systems and identify appropriate solutions, and work with product managers and engineers to develop specifications for new cloud-based products, services, applications, and solutions. Responsibilities include driving the roll-out of cloud management platforms, evaluating performance, and implementing enhancements. The role also involves making decisions on technical approaches for project components and influencing department strategy.
Skills
Genesys Cloud
Cloud Implementation
Cloud Architecture
Contact Center Solutions
Technical Project Leadership
Genesys Cloud Voice Services
Call Routing
ACD
Predictive Dialer
Complex Call Flows
Voice Quality
SIP
Humana
Health insurance provider for seniors and military
About Humana
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.
Louisville, KentuckyHeadquarters
1961Year Founded
IPOCompany Stage
Social Impact, HealthcareIndustries
10,001+Employees