Senior General Liability Claims Analyst (Remote) at Nordstrom

United States

Nordstrom Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, InsuranceIndustries

Requirements

  • Minimum of 7+ years of experience as a general liability claims analyst/examiner
  • Minimum of 5+ years of experience working in customer service
  • Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology
  • Prior experience with self-insured, self-administered employer preferred
  • Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems
  • Excellent oral and written communication skills
  • Understanding of retail and the service environment of Nordstrom
  • Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards
  • Ability to work effectively in a team environment and establish working relationships with colleagues
  • Excellent time-management skills, ability to manage a high-volume case load and meet deadlines in a fast-paced environment
  • Proven analytical and organizational skills with robust attention to detail
  • Strong Professional, trustworthy, and reliable
  • Ability to handle confidential information with respect and integrity
  • Expert in working in a team environment and independently
  • Investigation skills

Responsibilities

  • Independently managing and adjusting a wide range of general liability claims, including customer injury, property damage, and product liability matters
  • Providing outstanding customer service in a self-insured and self-administered claims environment
  • Handling all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration
  • Providing support for attorney-represented pre-litigation claims
  • Assisting with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing

Skills

General Liability Claims
Claims Investigation
Claims Evaluation
Negotiation
Customer Service
Microsoft Office
Outlook
Risk Management Systems
Legal Document Management
Tort Law
Contract Law
Indemnity
Medical Terminology
Retail Claims

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters
N/AYear Founded
$16MTotal Funding
N/ACompany Stage
Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.
Economic uncertainty could reduce consumer spending on luxury items, affecting sales.
Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.
The company is committed to environmental sustainability and community support.
Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.
The Nordy Club enhances customer savings and loyalty through exclusive benefits.
Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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