Senior Front Office Support Analyst – Power Trading at Tala

Houston, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Trading, ConsultingIndustries

Requirements

10+ years experience in front office support, trade support, or application support in energy trading
Strong knowledge of North American power markets, with a preference for ERCOT
Previous ETRM experience (such as Orchestrade, Endur, Allegro, RightAngle, etc.)
Strong technical foundation: SQL, Linux or Unix, Scripting knowledge (shell, Python is a plus)
Ability to work under pressure in a fast paced trading environment
Strong communication skills and ability to interact with senior trading staff
Proven experience managing incidents, priorities, and time critical operations
Autonomous, reliable, and comfortable working under pressure
Ability to navigate complex issues and stabilize the platform during migration

Responsibilities

Provide senior level support to front office users, including traders and schedulers
Ensure stability of the trade lifecycle from trade capture to end of day processes
Troubleshoot complex technical and functional issues across the ETRM landscape
Work closely with traders on pricing, market data, positions, and real time operational topics
Monitor and validate PnL, risk exposures, and position data
Coordinate with global teams (development, QA, infrastructure, data)
Drive root cause analysis and long term remediation
Document processes, support procedures, and best practices
Act as a mentor and escalation point for junior and mid level support analysts
Contribute to Go Live readiness, hypercare, and post implementation stabilization

Skills

Key technologies and capabilities for this role

ETRMOrchestradePower TradingERCOTTrade CapturePnLRisk ManagementMarket DataRoot Cause AnalysisFront Office Support

Questions & Answers

Common questions about this position

What benefits does Talan offer?

Talan offers a 401(k) retirement plan with company matching and 15 days of paid vacation.

Is this position remote or on-site?

The position is on-site.

What are the required skills for this role?

Required skills include 10+ years in front office support in energy trading, strong knowledge of North American power markets (preferably ERCOT), previous ETRM experience, technical skills in SQL, Linux/Unix, and scripting, plus ability to work under pressure and strong communication.

What is the salary for this position?

This information is not specified in the job description.

What makes a strong candidate for this Senior Front Office Support Analyst role?

A strong candidate has 10+ years of front office support experience in energy trading, deep knowledge of North American power markets like ERCOT, ETRM expertise, technical skills in SQL/Linux/scripting, and the ability to handle high-pressure real-time trading support while mentoring others.

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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