Senior Front End Engineer - Agent XP at Gorgias

Lisbon, Lisbon, Portugal

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€87,500 – €107,400Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, SaaSIndustries

Requirements

5+ years of experience with TypeScript and React
Knowledge of CDN, Cache, bundlers (vite, webpack/rspack), test runners (jest/vitest), CI/CD
Experience working in high-traffic environments—where scalability and performance are crucial
Comfortable balancing frontend and backend needs and can give thoughtful input on API design
Follows best practices, but is not afraid to make smart trade-offs when necessary
Builds scalable and reliable frontend applications
Leverages React composition model to build reusable, well tested and flexible components

Responsibilities

Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems
Optimize our apps for speed and scalability, ensuring they work smoothly on any browser
Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic
Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly
Shaping the everyday helpdesk experience, owning everything from ticket creation and management to UI responsiveness and agent workflows
Leading a full redesign of the helpdesk interface—modernising the look and feel, overhauling the ticket thread experience, and recently shipping a revamped navigation bar
Handling key features like AI-powered ticket translation, notification center, real-time UI updates, and any platform-wide updates that touch the frontend, including tooling improvements and dependency upgrades
Playing a critical role in cross-functional feature development, ensuring new capabilities are seamlessly integrated into the product

Skills

JavaScript

React

CSS

HTML

TypeScript

Responsive Design

Web Performance

Cross-browser Compatibility

Agile Development

Code Review

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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