Senior Expert ERP & FSM Processes at Fresenius Medical Care

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

University degree (Uni/FH) in computer science, natural sciences, engineering or economics. Preferably in the field of business informatics and with an international focus
Alternatively, successfully completed vocational training with several years of professional experience in the relevant field
Professional experience in ERP implementation and usage in a global technical service department
Professional experience in IT project management or in a comparable function: ≥ 4 years
More than 2 years of leadership experience in planning and managing resources to achieve specified goals
More than 4 years of experience in providing expertise and acting in an international environment
At least 2 years of experience in medical technology
Building effective teams: Building teams with strong identities that use their different skills and perspectives to achieve common goals
Quality of decisions: Making good and timely decisions that move the company forward
Strategic mindset: Looking ahead to future opportunities and turning them into breakthrough strategies
Optimizes work processes: Knows the most effective and efficient procedures for completing tasks, with an emphasis on continuous improvement
Customer focus: Builds strong customer relationships and delivers customer-oriented solutions
Business insight: Applies knowledge of the business and the market to achieve the organization's goals
Persuades: Uses convincing arguments to gain the support and commitment of others

Responsibilities

Lead the development and implementation of projects within Global Technical Operations function, anticipating complex issues, challenges and opportunities and ensuring integration with the wider GTO strategy
Responsible for processes that are mapped in ERP and FSM and the associated business models, taking into account customer and user requirements as well as other stakeholders
Development of strategy and roadmap for a portfolio to support current and future business opportunities
Driving and sustaining organizational change and operational excellence by empowering local service teams to integrate new technologies
Responsible for the continuous development and optimization of service and field processes
Development of methods for continuous improvement and best practice sharing between the local service organizations
Definition of global standards and harmonization of processes in the GTO area
Evaluation of the impact of new technologies on service and field processes, responsible for the design of optimized processes when introducing new technologies
Assess the skills of staff involved in service innovation team to identify gaps and prioritize development activities
Implementing the organization's formal development frameworks within the area of responsibility
Coaching and mentoring other staff to support the development of the organization's capabilities
Planning of future and optimization of current infrastructure and system resources for the provision of process-relevant systems and tools in close cooperation with internal and external service providers

Skills

Key technologies and capabilities for this role

ERPFSMProcess DevelopmentBusiness Process MappingStrategic PlanningRoadmap DevelopmentOrganizational ChangeOperational ExcellenceContinuous ImprovementProcess OptimizationGlobal StandardsTechnology EvaluationProject LeadershipStakeholder Management

Questions & Answers

Common questions about this position

What qualifications are required for the Senior Expert ERP & FSM Processes role?

A university degree in computer science, natural sciences, engineering, or economics is required, preferably in business informatics with an international focus. Alternatively, a successfully completed vocational training with several years of professional experience in the relevant field is acceptable. Professional experience in ERP implementation and usage in a global technical service department, plus at least 4 years in IT project management or a comparable function, is needed.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the team structure or company culture look like?

This information is not specified in the job description.

What makes a strong candidate for this role?

Candidates with a university degree preferably in business informatics, professional experience in ERP implementation in global technical services, and at least 4 years in IT project management stand out. Experience in process optimization, strategic development, and coaching staff in service innovation is highly valued.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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