Senior Enterprise Project Manager

Employment Type: Full-time Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office

Position Overview

As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients.

The Senior Enterprise Project Manager independently leads a portfolio of complex client projects from end-to-end within the client services business. They maintain client relationships, with a focus on providing an excellent customer experience and guiding clients through the entire customer journey within Clinical Trial Services. This role demonstrates advanced capabilities in project management and other industry or business processes. The Senior Enterprise Project Manager delivers results through creative problem-solving, cross-functional collaboration, and mastery of project management. This individual acts as an informal leader within the team, supporting strategic development.

Key Responsibilities

• Independently leads a large, complex project portfolio (number of projects depends on client needs and complexity of projects), planning and delivering at all stages in coordination with the global PM team; guides the client through the process end-to-end. May handle a portfolio of multiple projects for certain clients.
• Acts as an informal leader within the team, looking to improve processes, tools, and resources for the organization.
• Provides mentorship and guidance for new hires and less senior project managers, serving as a role model leader for peers.
• Works with clients to outline and maintain project timelines and deliverables.
• Develops and maintains client relationships throughout projects and ensures any concerns are addressed.
• Acts as the single point of escalation throughout the entirety of client projects within clinical trials.
• Coordinates vital internal and external business activities to achieve project goals.
• Works with cross-functional project teams to ensure all project activities are accurately planned and delivered.
• Measures project performance and progress using appropriate tools and techniques.
• Identifies areas of concern and performs corrective actions, communicating these to all collaborators.
• Demonstrates advanced technical capabilities, implementation of standard methodologies, and strong expertise in site processes, industry requirements, and problem-solving.
• Supports strategic development of the project management function, including potential for new or expanded business, global initiatives, and site processes.
• Manages Scope Change and PO tracking.

As Demonstrated By:

Project Management

• Structures projects in line with client strategy by demonstrating an entrepreneurial approach.
• Optimizes processes to identify needs, defines resource requirements, supervises performance, and identifies improvement opportunities.
• Develops methods to proactively identify, monitor, and evaluate project challenges.
• Partners with cross-functional teams to identify solutions and deliver positive outcomes.
• Mentors other team members on project resolution.
• Proactively defines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements and performance.
• Possesses extensive understanding of customer contract terms and conditions.
• Skilled in negotiation skills and techniques, and coaches others in effective contract management.

Client Relationship Management

• Highly skilled at performing and interpreting comprehensive need analyses that reflect an understanding of the customer's target market and value proposition.
• Thorough knowledge of Thermo Fisher's solutions portfolio and industry.
• Capable of articulating how Thermo Fisher's value proposition is superior to competitive offerings.

Technical Knowledge

• Demonstrates advanced technical capabilities and strong expertise in site processes, industry requirements, and problem-solving.
• Leads projects efficiently in different systems to provide accurate forecasting.