Senior Data Engineer-Support at Cognite

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Oil & Gas, Chemicals, Pharmaceuticals, Manufacturing, EnergyIndustries

Requirements

Strong blend of data and software engineering skills
Deep technical capabilities in troubleshooting production environments, data pipelines, integrations, data models, and Cognite Data Fusion functionality
Experience analyzing data failures, system errors, and unexpected behaviors across API integrations, custom code, and third-party data sources
Ability to perform in-depth troubleshooting, diagnostics, custom code reviews, and third-party data source integrations
Customer-first mindset focused on resolving issues efficiently and maintaining system stability
Capability to collaborate with customer teams, engineering, and product teams
Availability for on-call rotations to support 24/7 operational readiness with global teams

Responsibilities

Investigate and debug complex customer-reported issues related to data pipelines, integrations, data models, and Cognite Data Fusion functionality
Work closely with customer teams to understand production incidents, reproduce issues, and implement reliable fixes or workarounds
Analyze data failures, system errors, and unexpected behaviors across API integrations, custom code, and third-party data sources
Maintain and improve the reliability and performance of existing data pipelines by proactively identifying bottlenecks, configuration mismatches, or usage anomalies
Collaborate with engineering and product teams to escalate platform issues, suggest improvements, and contribute to long-term resolutions
Serve as the technical point of contact for customer support cases, particularly complex and high-priority issues
Perform in-depth troubleshooting and diagnostics, including custom code reviews and third-party data source integrations
Engage in regular case reviews, root cause analyses, and progress updates aligned with customer SLAs
Participate in on-call rotations to ensure 24/7 coverage and rapid response to critical issues
Implement and manage proactive monitoring and alerting systems to detect and address issues before they escalate

Skills

Key technologies and capabilities for this role

Data EngineeringCustomer SupportTechnical SupportProactive MonitoringIssue ResolutionAIData FusionIndustrial Data PlatformsTroubleshootingSolution Architecture

Questions & Answers

Common questions about this position

What are the core values at Cognite?

Cognite's core values are Impact, where Cogniters strive to make an impact and are result-oriented; Ownership, embracing a culture of ownership and fostering inclusivity; and Relentless, pursuing innovation relentlessly while facing challenges head-on.

What does the Customer Support team at Cognite look like?

The One Cognite Customer Support team is a globally distributed group of technical experts including Support Data Engineers, Support Solution Architects, and Support Specialists, focused on high-quality support across four tiers for enterprise customers.

What are the main responsibilities of the Senior Data Engineer-Support role?

The role involves troubleshooting complex customer-reported issues related to data pipelines, integrations, data models, and Cognite Data Fusion; working closely with customers to reproduce issues and implement fixes; and supporting production environments with a customer-first mindset.

What skills are required for this Senior Data Engineer-Support position?

The role requires a strong blend of data and software engineering skills, deep technical capabilities for investigating data pipelines, integrations, data models, and Cognite Data Fusion, plus a customer-first mindset for efficient issue resolution.

Is this a remote position at Cognite?

This information is not specified in the job description.

Cognite

Industrial data management for asset-heavy industries

About Cognite

Cognite specializes in managing industrial data and facilitating digital transformation for asset-heavy industries like oil and gas, power and utilities, and manufacturing. Its main product, Cognite Data Fusion, integrates and organizes data from various sources, making it easier for businesses to analyze and utilize this information effectively. This process, known as data contextualization, enhances the relevance of data for better decision-making. Cognite operates on a software-as-a-service (SaaS) model, allowing clients to subscribe to its software, which provides a consistent revenue stream and access to ongoing updates. Additionally, Cognite offers consulting services to assist clients in optimizing their use of the software. The company's goal is to help industries improve their operations through better data management and digital solutions.

Bærum, NorwayHeadquarters

2016Year Founded

$219.2MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Competitive Compensation + 401(k) with employer matching

Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

Unlimited PTO + flexibility to enjoy it

Paid Parental Leave Program

Learning & Development Stipends

Global Mobility & Exchange Program

Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices

Risks

Emerging industrial AI startups pose a threat to Cognite's market share.

Geopolitical tensions could disrupt operations in key regions like the Middle East.

Reliance on cloud providers introduces risks related to data security and outages.

Differentiation

Cognite Data Fusion integrates and contextualizes data for asset-heavy industries.

Cognite offers a subscription-based SaaS model, ensuring continuous software updates.

Cognite's solutions enhance safety, sustainability, and efficiency in industrial operations.

Upsides

Cognite's partnership with Google Cloud enhances scalability and security for data management.

The launch of Cognite Embedded opens new innovation avenues for industrial software builders.

Cognite's joint venture with Saudi Aramco expands its influence in the MENA region.

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