Senior Claims Representative-Guest Claims at The Walt Disney Company

Kissimmee, Florida, United States

The Walt Disney Company Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
NoVisa
Entertainment, Hospitality, InsuranceIndustries

Requirements

  • 3+ years of liability claims experience (e.g., bodily injury, property damage, auto, discrimination, ADA, subrogation)
  • Active Florida 520 or 620 All-Lines Adjuster License
  • Strong background in property and casualty insurance and claims handling
  • Proficiency in investigations, liability assessment, and negotiation
  • Ability to prioritize and manage multiple deadlines
  • Familiarity with automated claims systems; proficiency with Outlook, Word, Excel, and PowerPoint
  • Strong presentation, writing, organizational, and time-management skills
  • Ability to build relationships, influence decisions, and exercise sound judgment
  • Bachelor’s degree or equivalent experience

Responsibilities

  • Conduct onsite investigations and evaluate liability exposure
  • Manage and resolve claims involving guests and attorneys, including negotiation and settlement
  • Deliver presentations and training to Resort leaders; contribute to department goals and initiatives
  • Maintain accurate documentation and manage confidential information with discretion
  • Participate in scheduled on-call rotations, including after-hours incident response as needed

Skills

Key technologies and capabilities for this role

liability claimsbodily injuryproperty damageauto claimsdiscrimination claimsADA claimssubrogationinvestigationsliability assessmentnegotiationclaims settlementcustomer serviceinsurance documentationon-call responseFlorida 520 Adjuster LicenseFlorida 620 Adjuster License

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a full-time position based in Kissimmee, FL, requiring onsite work Monday through Thursday with the ability to work remotely on Fridays. Periodic on-call responsibilities are required, including occasional after-hours responses.

What are the required qualifications for this position?

Candidates need 3+ years of liability claims experience, an active Florida 520 or 620 All-Lines Adjuster License, strong background in property and casualty insurance, proficiency in investigations, liability assessment, negotiation, and skills in presentation, writing, organization, and time-management.

What is the salary for this Senior Claims Representative role?

This information is not specified in the job description.

What benefits does Disney offer for this position?

Disney offers a rewards package including health and savings benefits, educational opportunities, and special extras. More details are available at https://jobs.disneycareers.com/benefits.

What makes a strong candidate for this role?

A strong candidate will have 7+ years of liability claims experience, bilingual skills, and a Bachelor’s degree or equivalent, in addition to meeting the required qualifications.

The Walt Disney Company

Leading producers & providers of entertainment and information

About The Walt Disney Company

N/AHeadquarters
1923Year Founded
N/ACompany Stage
10,001+Employees

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