Senior Backend Software Engineer, Insights (Romania)

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Data Platform, Software DevelopmentIndustries

Position Overview

Location Type: Remote-First (with potential for co-working space in Romania)
Employment Type: Full-time
Salary: Not specified

Cresta is a company focused on transforming customer conversations into competitive advantages through AI-powered contact center solutions. Founded by a team including Sebastian Thrun (Google X, Waymo) and Ping Wu (Google Contact Center AI), Cresta offers a platform combining AI and human intelligence to improve customer engagement and operational efficiency. The company has received recognition as a top private AI company and serves prominent brands like Intuit and Hilton. Cresta is expanding operations to Romania and seeks to establish a tech hub in the region.

About the Role: Cresta Insights

Role Title: Senior Full-Stack Engineer (Backend Focus)
Objective: To shape the future of customer engagement by building and maintaining backend services and data storage solutions for Cresta’s Customer Data Platform. The role will be instrumental in delivering timely, actionable insights that drive business growth.

Responsibilities

Design, implement, and maintain backend services and APIs.
Build and optimize data storage solutions using PostgreSQL, ClickHouse, and Elasticsearch.
Collaborate with cross-functional teams (frontend engineers, data scientists, machine learning engineers) to deliver end-to-end solutions.
Monitor and troubleshoot performance issues in distributed systems and databases.
Write clean, maintainable, and efficient code.

Requirements

Not specified in the provided text.

Skills

Backend services

APIs

PostgreSQL

ClickHouse

Elasticsearch

Distributed systems

Performance troubleshooting

Code quality

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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