Senior Backend Engineer (Go)
Bestow145,000 - 160,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should have experience with Python, and extensive experience with Ruby on Rails, Node.js, Java, or C# is also considered. Familiarity with shipping and monitoring applications in production environments using tools like Datadog or Grafana is necessary. Experience working collaboratively through a review process using versioning tools such as GitHub or GitLab is required. Candidates should have experience building scalable, fault-tolerant web applications optimized for heavy traffic, managing thousands of API calls and handling high query volumes. Proficiency with DevOps tools and practices like Docker, Terraform, and Kubernetes is essential. Strong communication skills to explain projects from both technical and business perspectives are necessary, along with the ability to work in a fast-paced environment and take ownership of work.
Responsibilities
The Senior Backend Engineer will design features, APIs, and models for a large user base. They will work closely with an engineering manager, product manager, and designer, collaborating with a team of senior engineers. The role involves participating in solving technical challenges to scale Gorgias’s platform and systems. Engineers will ship features in production autonomously and monitor deployment success according to Gorgias’ strategies. They will also assist customers by debugging and providing incident response as part of a support and on-call rotation.
Skills
API
Shopify
Data Streaming
Authentication
Authorization
Data Analytics
Scalability
Integration
SMS
Voice Automation
Fraud Prevention
Gorgias
AI-powered customer service for e-commerce
About Gorgias
Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$98.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, AI & Machine LearningIndustries
201-500Employees