[Remote] Senior Associate / Product Manager - Inclusive Communications Capabilities (Alternate Formats) at Humana

San Antonio, Texas, United States

Apply Now

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's Degree in Marketing, Communications, related field or equivalent work experience
3–5 years of experience in accessibility, compliance, or marketing operations
Familiarity with ADA and CMS accessibility standards
Experience in healthcare or regulated industries

Responsibilities

Define and evolve product requirements for alternate format workflows and vendor integrations
Embed ADA, Section 508, and CMS accessibility standards into design, review, and approval processes
Partner with platform and operations teams to enable automation, tracking, and fulfillment of alternate format requests
Collaborate with campaign and content teams to proactively identify materials requiring alternate formats
Support reporting, documentation, and audit readiness for accessibility-related communications
Advise on process improvements and industry best practices to strengthen Humana’s accessibility posture
Evaluate GenAI tools for automated content transformation while ensuring outputs meet accessibility and compliance standards
Contribute to AI-driven experimentation efforts that enhance member experience
Monitor vendor performance, format accuracy, fulfillment quality, and member satisfaction across alternate format services
Leverage feedback loops and performance data to drive continuous improvement in accessibility workflows and fulfillment timelines
Advise on best practices for accessible communications and foster a culture of inclusion and equity across teams

Skills

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

Land your dream remote job 3x faster with AI

Try Jobo Free