Senior Associate, Product Designer at Capital One

Toronto, Ontario, Canada

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Requirements

  • Understanding of user-centred design processes to balance customer needs with business goals
  • Strong visual design sensibility and passion for crafting accurate, high-fidelity interfaces adhering to established design systems
  • User-first mindset with ability to deliver evidence-based, accessible design solutions
  • Attention to details and excitement in finding creative solutions to navigate industry regulations and constraints
  • Thoughtful, inclusive, and empathetic approach to design that meets every customer where they are
  • Continuous professional and personal improvement through trial and error, experimentation, and learning from others
  • Thrives in collaborative, team-based environments with teaching, coaching, and mentoring as daily activities
  • Experience working closely with Product and Engineering teams, with deep understanding of processes and technology for next-generation web & mobile experiences
  • Excitement about working in the office 3 days a week in the financial district
  • Growth mindset and curiosity about exploring new tools or design methodologies
  • At least 4-5 years of UX/Product Design experience, ideally with consumer and/or mobile products
  • Product Design experience with a focus on native mobile (iOS & Android)
  • Experience with information architecture, page hierarchies, user flows, UX research, wireframing, design systems, and user-centred design principles
  • Strong working knowledge of HTML/CSS and Generative AI
  • Expert knowledge of both UX and UI best practices, theory, and design processes

Responsibilities

  • Be a critical and contributing member of the Experience Design team, influencing strategy and execution of the overall user experience
  • Work closely with mobile product and engineering teams in an agile, iterative, data-informed product development environment
  • Help define and refine user experiences, from supporting requirements gathering and user research efforts, through user flow mapping, prototyping, and UI design
  • Design experiences that make complex tasks and workflows simple and intuitive for all customers
  • Create prototypes, wireframes, sketches, user flows, journey maps, and other digital tools to test and improve user experiences in collaboration with key stakeholders
  • Contribute to the ongoing development and refinement of the design system
  • Collect user research and integrate feedback as part of the design process
  • Help brainstorm and propose design solutions that take products to the next level, considering product direction, visuals, and user experience
  • Help drive design team culture by participating in and leading ceremonies and team events
  • Help champion user-centred design by demonstrating concrete design impact across the organization

Skills

Key technologies and capabilities for this role

Product DesignUser-Centred DesignVisual DesignHigh-Fidelity InterfacesDesign SystemsAccessible DesignWeb DesignMobile DesignUser ResearchAgile Collaboration

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

The role requires working at the office in the heart of the financial district 3 days a week.

What key skills are required for the Senior Associate, Product Designer role?

Key skills include understanding of user-centred design processes, strong visual design sensibility for high-fidelity interfaces adhering to design systems, evidence-based accessible design solutions, and experience working with Product and Engineering teams in agile environments.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like for the Experience Design team?

The team is collaborative, experimental, and focused on learning, with emphasis on teaching, coaching, mentoring, and a growth mindset in a team-based environment.

What makes a strong candidate for this Product Designer role?

Strong candidates have a thoughtful, inclusive, empathetic approach to user-first design, experience balancing customer needs with business goals, proficiency in prototyping and UI design, and a passion for professional growth through experimentation and collaboration.

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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