Senior Application Analyst (Salesforce Administrator) at Q2

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Bachelor’s degree and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience
Strong Salesforce product knowledge and at least 3+ years of preferred Salesforce Administration hands-on experience
Experience with Salesforce Sales and Service Cloud (Case Assignment, Omnichannel, Service Console, Lightning Layouts, Entitlements, and Reporting)

Responsibilities

Manage and administer multiple applications - Salesforce Service Cloud, Experience Cloud and Salesforce Integrations
Work with Q2 business groups to define enhancements for key objectives and initiatives
Lead business requirements gathering and process mapping sessions
Perform hands-on technical design, prototyping, proofs-of-concept, and development
Demonstrate leadership and technical expertise both by utilizing out of the box features and presenting custom solutions on the Salesforce platform
Create Flows to further customize Salesforce to meet specific use cases, including the use of high-quality practices, validation testing, end user testing, and complete documentation
Guide, collaborate, and communicate effectively with cross-functional business teams and with peers on the Business Applications Management team
Build reports, automation, and dashboards that provide comprehensive and actionable business intelligence
Stay informed on leading industry trends and Salesforce best practices; build and maintain subject matter expertise on new releases and enhancements that may benefit Q2
Continuing education to advance skills, which may include a combination of self-study and instructor led trainings, seminars, certifications, etc
Build cross-training programs (scoping, discovery, configuration, documentation, and training)
Participate in DevOps/release management
Identify unused or underutilized platform features to identify business opportunities and drive adoption
Work using Agile Methodologies with knowledge of JIRA tools

Skills

Key technologies and capabilities for this role

SalesforceSalesforce Service CloudSalesforce AdministrationAgileTechnical Integration

Questions & Answers

Common questions about this position

What is the work arrangement or location for this role?

This information is not specified in the job description.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are required for the Senior Salesforce Administrator role?

The role requires advanced technical proficiency in the Salesforce Ecosystem, including Salesforce Service Cloud, Experience Cloud, and Salesforce Integrations, along with skills in Agile deployment, Flows customization, reports, automation, dashboards, business requirements gathering, process mapping, and hands-on technical design.

What is the company culture like at Q2?

Q2 is passionate about its people, celebrating employees through events like the 'Circle of Awesomeness' award ceremony, employee celebration days, Dodgeball for Charity, and invests in growth via learning opportunities, mentorship, internal mobility, and leadership relationships.

What makes a strong candidate for this Senior Application Analyst role?

A strong candidate has advanced technical proficiency in Salesforce Service Cloud and related tools, experience bridging business requirements with technology, leadership in Agile projects, and the ability to collaborate with cross-functional teams while staying current on industry trends.

Q2

Digital banking solutions for financial institutions

About Q2

Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.

Austin, TexasHeadquarters

2004Year Founded

$40.1MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Increased competition from fintechs could erode Q2's market share.

Rapid technological changes may outpace Q2's innovation capabilities.

Economic downturns could reduce financial institutions' spending on digital transformation.

Differentiation

Q2 offers a comprehensive suite of digital banking solutions for financial institutions.

Q2's Partner Accelerator Program enables rapid deployment of fintech integrations.

Q2 Engage focuses on personalized consumer banking experiences to enhance user engagement.

Upsides

Q2 powers 60% of Forbes' America's Best Banks, showcasing its solution effectiveness.

Integration with AI platforms like Personetics enhances personalized customer engagement.

Q2's platform helps financial institutions grow deposits without relying on interest rates.

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