Senior Analyst, Access Command at DoorDash

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

3+ years of experience in access management, provisioning, or technical support in a fast-paced, global environment
Bachelor’s Degree
In-depth knowledge of security protocols, SOX/SOC compliance, and access control principles
Proficient with access management tools like OKTA, Jira, Salesforce, and Amazon Connect
Working knowledge of SQL to troubleshoot and validate access data
Strong ownership, communication skills, and ability to influence without authority
Thrive in changing environments, learn new technologies quickly, and manage multiple priorities effectively
Value clarity and structure, with proven experience documenting technical and operational workflows
Based in New York, Seattle, San Francisco, Tempe, or Sunnyvale, and able to travel (including bi-yearly trips for team on-sites)
Flexibility for 2nd or 3rd shift support depending on business needs

Responsibilities

Provision and manage user access across multiple platforms (e.g., Weaver, Sigma, Snowflake, OKTA Admin, Salesforce, Jira, Slack, Amazon Connect, and proprietary DoorDash tools)
Support onboarding, offboarding, and lifecycle access management for internal and external (BPO) support teams
Perform comprehensive audits to ensure data integrity and compliance with SOX/SOC standards
Triage high-priority access issues and work closely with vendor partners and internal stakeholders to resolve them swiftly
Troubleshoot complex identity issues (e.g., authentication failures, provisioning errors, access discrepancies)
Lead continuous improvement initiatives such as SOP development, automation efforts, and system cleanups
Integrate identity platforms with SaaS and internal applications using SAML, SCIM, OAuth, and OpenID Connect
Engage directly with senior leadership to manage escalations and drive alignment on strategic access initiatives
Support and educate end-users on IAM processes and tools to promote efficiency and self-service
Own documentation and workflow processes to support scalability and ensure operational consistency

Skills

Key technologies and capabilities for this role

Access ProvisioningUser Access ManagementCompliance AuditsProcess ImprovementDocumentationWorkflow ProcessesProblem-SolvingCross-Functional CollaborationWeaverSigma

Questions & Answers

Common questions about this position

What are the working hours for this role?

Generally, working hours are 8:00 AM - 5:00 PM PST, Monday through Friday, with flexibility for 2nd or 3rd shift support depending on business needs.

Where must candidates be based for this position?

Candidates must be based in one of the following locations: New York, Seattle, San Francisco, Tempe, Sunnyvale and able to travel pending the needs of the business, with required bi-yearly trips for team on-sites.

What key skills and responsibilities are required for this Senior Analyst role?

The role requires strong problem-solving skills, cross-functional collaboration, managing technical complexities, provisioning user access across platforms like OKTA, Salesforce, Jira, performing compliance audits, troubleshooting identity issues, and leading process improvements with SOPs and automation.

What is the team structure for this position?

You will be part of the Network Operations Excellence (NOE) team within the Global Support and Integrity Operations (GSIO) organization, reporting to the Strategic Planning & Execution Manager.

What makes a strong candidate for this Senior Analyst role?

A strong candidate is detail-oriented, proactive, with high ownership, strong problem-solving skills, cross-functional collaboration abilities, and confidence in managing technical complexities like identity platforms and compliance audits.

DoorDash

On-demand food delivery service

About DoorDash

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash's business model includes charging restaurants a commission and customers delivery and service fees, making it distinct in its three-sided marketplace approach. The company's goal is to lead the food delivery market by enhancing user experience and expanding its services.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,404.4MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

10,001+Employees

Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.

Risks

Cannabis delivery faces competition from new market entrants, impacting market share.

Ibotta partnership may underperform if digital promotions don't resonate with customers.

Expansion into non-traditional categories may dilute DoorDash's core brand identity.

Differentiation

DoorDash's entry into cannabis delivery diversifies its service offerings.

Partnership with Ibotta enhances digital promotions, adding value for customers.

Collaboration with The Trade Desk boosts targeted advertising capabilities.

Upsides

Cannabis delivery opens new revenue streams amid growing demand for THC and CBD products.

Ibotta partnership may increase order frequency through enhanced digital promotions.

David's Bridal partnership taps into the lucrative wedding industry, diversifying offerings.

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