Senior Accounts Payable Specialist at Intercom

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

1+ years of accounting experience
3+ years of accounts payable experience
Experience in a multi-entity global company (particularly in the tech industry)
Demonstrated record using various accounting software and tools in a multi-currency multi-entity environment
Strong Excel/Google Sheets knowledge
Expertise with NetSuite Accounts Payable module, Zip Procure to Pay system, Expensify & Navan (preferred)
Expertise with automation (ideally via AI) (preferred)
Ability to work independently and in a team environment
Broad understanding of the AP process overall
Problem-solving nature
Familiarity with SOX and GAAP guidelines, in addition to local (US/IE/UK/AU) taxation requirements

Responsibilities

Continuous process improvement, collaborating with the Financial Systems team to increase automation using AI and other tools
Processing invoices using Zip (via NetSuite ERP) by matching to POs, applying proper GL coding, and assigning approvers based on contracts and billing history
Resolving internal & external Zip-related issues to ensure timely payments per Intercom’s payment terms
Assisting with cash forecasting for bank account funding
Running weekly payment runs in Zip for Director’s approval
Running bank portal payment transfers as required (customer refunds, funding etc.)
Auditing employee out-of-pocket & corporate card expense reports via Expensify, ensuring adherence to Intercom’s T&E policy
Assisting with payroll Expensify reporting relating to out-of-pocket expenses & small benefits
Assisting with employee queries related to Intercom’s travel booking platform Navan
Application, distribution & maintenance of company credit cards
Assisting in preparation of month-end accruals for the GL Team to review and post
Preparing AP to Balance Sheet reconciliations as part of month-end close process for review by AP Manager
Assisting with monthly & quarterly AP flux analysis
Assisting GL team with ERP/Expensify/Navan queries & reconciliation
Approaching all activities with a ‘continuous improvement’ mindset utilizing automation & AI where possible

Skills

NetSuite

Zip

Accounts Payable

Invoice Processing

Purchase Order Matching

GL Coding

T&E Processing

Multi-Currency Accounting

Payment Runs

Month End Close

Process Automation

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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