Security Operation Service II at Astra

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Security Services, Data CenterIndustries

Requirements

Bachelor’s degree in Security Management, Information Systems/Technology, or related field; or equivalent experience in DC/colo, network infrastructure, or physical security operations
Grade 1: 0–1 years directly relevant experience; internship or operations background acceptable
Grade 2: 1–3 years security operations or data center experience; independent ownership of a site/zone

Responsibilities

Triage incident reports from DC/colo providers; analyze trends; escalate per playbooks; track MTTA/MTTR
Maintain incident records and after-action reviews; support corrective/preventive actions
Process access requests for employees/contractors/vendors; maintain RBAC; run periodic access recertifications
Administer badge/reader/door groups; oversee CCTV/VMS health checks, evidence retrieval, and retention practices
Approve and log inbound/outbound shipments; validate deliveries and returns; enforce vendor and employee hand-carry protocols
Maintain custody records linking shipments, work orders, and asset IDs
Coordinate media sanitization/destruction per client policy; manage lockbox/storage boxes; reconcile certificates of destruction
Track bad media, create reports, and drive remediation
Support decommissions, RMAs, and migrations; coordinate on-site remote hands
Diagnose physical security hardware (cameras, NVR/VMS, controllers, readers, sensors) and coordinate vendor repairs
Review maintenance notices; assess security impacts; submit/approve change requests as required
Create and maintain SOPs/MOPs and knowledge base articles; train partners and vendors
Maintain accurate records in ticketing/CMDB/DCIM; perform internal/external audits; reconcile discrepancies across portals
Produce weekly/monthly dashboards covering KPIs, incidents, and audit status
Serve as primary security point-of-contact for vendors; manage scheduling, site access, and performance
Conduct QBRs; track SLAs/OLAs; follow up on action items to closure
Grade 1 targets: Access request SLA ≥ 95% within defined time (e.g., ≤ 8 business hours) for standard profiles; data accuracy ≥ 98.5% for access lists, shipment logs, and incident fields; CCTV evidence requests fulfilled ≥ 97% within SLA; complete weekly checklists (health checks, badge reviews) with 100% on-time rate
Grade 2 targets: Access recertification completion ≥ 98% by deadline; badge revocations ≤ 24 hours from deprovision triggers; shipment compliance variance ≤ 0.5%; zero unlogged hand-carries; media destruction certificates reconciled 100% within 10 business days of collection; deliver 1–2 process improvements/quarter with measured impact (≥ 5% cycle-time reduction or error reduction)
Grade 3 targets: Audit results: no major findings; corrective actions closed ≤ 30 days; incident MTTA ≤ 30 min and MTTR ≤ target for physical incidents in owned region; publish RCAs for P1 events; CCTV/VMS uptime ≥ 99% across owned sites; proactive maintenance plan executed; lead a regional project (e.g., access tool upgrade, POP onboarding) on time/on budget; train team on new SOPs
Grade 4 targets: Global/regional access compliance ≥ 99%, stockout of credentials/consumables ≤ 1%; achieve ≥ 15% YoY improvement in a key KPI (MTTR, audit cycle time, recertification lead time, or incident rate); vendor SLA compliance ≥ 98%; publish monthly ops review and risk register; close high-risk items ≤ 14 days; standardize SOPs/tooling across sites with ≥ 95% adoption; maintain governance cadences

Skills

Key technologies and capabilities for this role

Access ControlIncident ManagementCCTVVMSSLA ManagementAudit ReadinessBadge ManagementAccess RecertificationMedia DestructionProcess ImprovementMTTAMTTRRCASOPVendor Management

Questions & Answers

Common questions about this position

What is the salary or compensation for the Security Operation Service II role?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What are the key skills or responsibilities required for this role?

Key responsibilities include security & safety incident management with triage and MTTA/MTTR tracking, access control & monitoring with RBAC and access recertifications, shipment & chain-of-custody compliance, media handling & destruction, and hardware & security systems management.

What does the company culture or work environment look like at Astra?

This information is not specified in the job description.

What makes a strong candidate for the Security Operation Service II position?

Strong candidates will have experience meeting strict SLAs like ≥95% access request fulfillment within 8 hours, ≥98.5% data accuracy, and 100% on-time checklists, along with skills in incident management, access control, shipment compliance, media destruction, and hardware diagnostics across various grade levels.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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