SCUK Data Administrator - 12 mth FTC at Santander

Redhill, England, United Kingdom

Santander Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Motor FinanceIndustries

Requirements

  • Previous administrative experience
  • Ability to work on own initiative to investigate and resolve complex customer queries
  • Attention to detail
  • Ability to work under pressure and to tight deadlines
  • Excellent written communication skills
  • Strong numeracy skills
  • Positive, enthusiastic approach
  • Excellent interpersonal skills

Responsibilities

  • Responding to customer commission queries in writing
  • Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSAR’s within a set time frame
  • Following company policy, adhering to service levels and any current legislation
  • Liaising with other areas of SCUK, including internal/external legal teams to ensure complex customer queries are satisfactorily responded to
  • Ensuring all customer data is accurately recorded, factual and in line with GDPR
  • Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
  • Ensuring all relevant legislation and regulation is followed
  • Any other ad hoc and reasonable requests from the management team

Skills

Key technologies and capabilities for this role

Data AdministrationCustomer Query ResolutionDSARGDPRComplaints HandlingCredit FilesAdministrative ExperienceRegulatory ComplianceRisk Policies

Questions & Answers

Common questions about this position

What is the salary for the SCUK Data Administrator role?

The salary is £27,000 per annum.

Is this role remote or does it require office work?

This is a full-time hybrid role requiring at least 3 days a week onsite in the office in Redhill, Surrey. Training will be onsite for the first 2 weeks, with hybrid work available after successful completion.

What skills are required for this Data Administrator position?

Required skills include previous administrative experience, attention to detail, ability to work under pressure and to tight deadlines, excellent written communication skills, strong numeracy skills, and excellent interpersonal skills.

What benefits are offered for this role?

Benefits include 25 days holiday per annum plus bank holidays, £500 flexible benefit allowance, generous pension contributions, employee assistance programme, sharesave scheme, and gym passes at a reduced rate for 3,000 gyms.

What is the company culture like at Santander Consumer Finance?

Santander creates a thriving workplace celebrating diversity where colleagues feel they belong and are supported to succeed, living values of Simple, Personal, and Fair, with zero-tolerance for discrimination, bullying, and harassment.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.

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