SCUK Data Administrator - 12 mth FTC at Santander

Redhill, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Motor FinanceIndustries

Requirements

Previous administrative experience
Ability to work on own initiative to investigate and resolve complex customer queries
Attention to detail
Ability to work under pressure and to tight deadlines
Excellent written communication skills
Strong numeracy skills
Positive, enthusiastic approach
Excellent interpersonal skills

Responsibilities

Responding to customer commission queries in writing
Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSAR’s within a set time frame
Following company policy, adhering to service levels and any current legislation
Liaising with other areas of SCUK, including internal/external legal teams to ensure complex customer queries are satisfactorily responded to
Ensuring all customer data is accurately recorded, factual and in line with GDPR
Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
Ensuring all relevant legislation and regulation is followed
Any other ad hoc and reasonable requests from the management team

Skills

Data Administration

Customer Query Resolution

DSAR

GDPR

Complaints Handling

Credit Files

Administrative Experience

Regulatory Compliance

Risk Policies

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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