Salesforce Lead, Service Cloud at AMARO

Columbia, South Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Security, TechnologyIndustries

Requirements

Bachelor's degree in a technical engineering focus
5+ years of hands-on Salesforce experience within a large, complex, or fast-growing enterprise
Expert-level Salesforce development skills, including proficiency in SOQL, SOSL, and Apex coding
Deep, hands-on experience with Service Cloud
Familiarity with Sales Cloud (Marketing Cloud is a plus)
Practical experience with Salesforce system integration (familiarity with middleware solutions is strongly preferred)
Strong organizational and Project Management skills, with the flexibility to reprioritize based on evolving business needs
Exceptional communication skills for managing and collaborating with diverse stakeholders and partners
Demonstrated ability to exercise sound judgment and maintain composure under pressure

Responsibilities

Collaborate with internal teams and external partners to design, deploy, and support sophisticated Service Cloud solutions throughout the full Software Development Lifecycle (SDLC)
Drive business requirements analysis, translating needs into clear functional specifications with rigorous documentation and traceability
Serve as the subject matter expert on Service Cloud best practices, applying expertise in data, processes, and integrations to optimize workflows
Strategically manage external Salesforce Partners to ensure successful, high-quality delivery of large, complex projects
Provide expert-level technical support, specializing in escalation, development, and integration issues
Provide technical mentorship to Salesforce Administrators and contribute to the Salesforce Team’s technical standards and documentation efforts

Skills

Salesforce

Service Cloud

Service Cloud Lightning

Service Cloud Voice

Field Service Lightning

SDLC

Salesforce Administration

Integrations

Data Management

Lightning

Requirements Analysis

Technical Documentation

AMARO

Online fashion retailer offering quality apparel

About AMARO

AMARO offers high-quality apparel with unique designs, targeting fashion-conscious consumers who seek stylish clothing. The company operates mainly online, using a direct-to-consumer model that helps keep prices competitive while ensuring product quality. AMARO's diverse range of fashion products is designed for various occasions in a customer's life, enhancing the overall shopping experience. Unlike many traditional retailers, AMARO integrates creativity, technology, and data into its operations, allowing for a more personalized and efficient shopping journey. The company's goal is to establish a strong and beloved brand, supported by a dedicated team.

São Paulo, BrazilHeadquarters

2012Year Founded

$6.8MTotal Funding

LATE_VCCompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Risks

Competition from online retailers like Farfetch and Zalando may impact AMARO's market share.

Second-hand platforms like ThredUp attract eco-conscious consumers, diverting potential AMARO customers.

Fast fashion brands adopting sustainability may pressure AMARO to accelerate its initiatives.

Differentiation

AMARO integrates creativity, technology, and data for a unique shopping experience.

The company operates an omni-channel ecosystem for fashion, beauty, and home products.

AMARO's direct-to-consumer model ensures competitive pricing and product quality.

Upsides

Increased interest in sustainable fashion boosts demand for AMARO's eco-friendly products.

Social commerce rise offers AMARO sales opportunities on Instagram and TikTok.

AI-driven personalization can enhance AMARO's customer engagement and conversion rates.

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