[Remote] Salesforce Experience Architect, AI and Agentforce (Solution Architect) at NeuraFlash

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SoftwareIndustries

Requirements

3+ years of experience in a customer-facing technical consulting, enterprise architecture, or business process mapping role
5+ years of CRM industry experience
Ability to drive requirement gathering
Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
Experience with GenAI prompt writing
Hands-on experience with at least one of the following: Agentforce or other Generative AI driven platforms
Proven ability to design and optimize business processes across disparate systems
Ability to tie outcomes to business value (return on investment) through storytelling
Comfortable using flow charting tools (e.g., Lucidchart)
Ability to lead a cross-functional team to create rich end-user experiences
Willing and able learner of new technologies

Responsibilities

Provide industry best practices and serve as a trusted client advisor
Drive requirement gathering and serve as the Salesforce platform expert
Bring an experience design-focused mindset to solutions
Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
Provide input on detailed design specifications, infrastructure, and project plans
Translate business requirements into well-architected solutions
Coach and mentor junior technical and functional team members
Follow and understand new Salesforce product and technical capabilities
Participate in peer interviews and panel interviews

Skills

Salesforce

Agentforce

Solution Design

Experience Design

Generative AI

Architecture

NeuraFlash

AI-powered CRM solutions for businesses

About NeuraFlash

NeuraFlash specializes in digital transformation with a focus on Customer Relationship Management (CRM) and artificial intelligence (AI). The company provides tools that help businesses analyze data and improve customer interactions, primarily serving large enterprises in industries like retail, logistics, and global security. Their products include AI-powered tools and CRM analytics that allow clients to visualize insights and enhance customer experiences. NeuraFlash differentiates itself by offering tailored solutions and ongoing support, as well as specialized practices around platforms like Slack and Salesforce. Their goal is to help businesses leverage AI and CRM effectively to drive efficiency and improve customer satisfaction.

Boston, MassachusettsHeadquarters

2016Year Founded

$2.2MTotal Funding

DEBT_PPCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from other Salesforce consulting firms may erode NeuraFlash's market share.

Rapid technological advancements could outpace NeuraFlash's ability to update its solutions.

Dependence on Salesforce and AWS means changes in their strategies could impact NeuraFlash.

Differentiation

NeuraFlash specializes in AI-driven CRM solutions, enhancing customer experiences and business operations.

The company offers tailored solutions, partnering with major firms like Macy's for implementation.

NeuraFlash integrates AI-powered search and generative AI, ensuring optimal search results.

Upsides

Growing demand for AI-driven CRM solutions boosts NeuraFlash's market potential.

Salesforce's continuous updates provide opportunities for NeuraFlash's integration services.

The rise of hybrid work models increases relevance of NeuraFlash's Slack integration services.

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