Senior Salesforce Administrator
DrataSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
N/AIndustries
Requirements
- Bachelor’s degree in Information Systems, Computer Science, or a related field preferred
- 4+ years of experience as a Salesforce Administrator supporting enterprise environments
- Strong hands-on experience with platform configuration tools including Flows, Process Builder, Validation Rules, Custom Objects, Reports, Dashboards, and Lightning Pages
- Experience managing user provisioning, data security, and role-based access models
- Exposure to Salesforce AI capabilities such as Einstein Search, Prediction Builder, and AI-powered recommendations is highly desirable
- Familiarity with agentic automation concepts and experience working with virtual assistant tools or automated case resolution is a plus
- Salesforce Administrator Certification required; additional certifications (e.g., Platform App Builder, Sales Cloud, Service Cloud, Experience) are a plus
- Strong problem-solving skills with the ability to prioritize tasks and respond quickly in a production support environment
- Excellent communication skills and ability to collaborate with cross-functional teams
- Experience working in Agile or ITIL-based environments is preferred
Responsibilities
- Perform ongoing configuration and customization of Salesforce applications, including user profiles, permission sets, page layouts, record types, validation rules, flows, dashboards, and reports
- Manage daily production support activities including issue triage, root cause analysis, and resolution of Salesforce-related user tickets
- Maintain and monitor user access, role hierarchies, sharing rules, and security settings to ensure data integrity and compliance
- Support the implementation and optimization of AI-driven Salesforce features such as Einstein Search, Case Classification, and Next Best Action to enhance usability and operational efficiency
- Collaborate with business analysts and stakeholders to gather requirements, troubleshoot issues, and implement scalable solutions aligned with best practices
- Contribute to the release management process including sandbox refreshes, change set deployments, and post-deployment validations
- Identify and automate routine tasks using Flows, Process Builder, and Agentic AI-based assistants, reducing manual administrative overhead
- Document system configuration, admin procedures, and support playbooks; provide training and support to end users as needed
- Monitor system performance and usage, proactively identifying opportunities for cleanup, optimization, and user enablement
- Stay up to date with Salesforce releases, AI innovations, and platform best practices to continuously evolve administrative capabilities
Skills
Salesforce
Sales Cloud
Service Cloud
Experience Cloud
Flows
Process Builder
Einstein Search
Case Classification
Next Best Action
Validation Rules
Page Layouts
Permission Sets
Dashboards
Reports
Role Hierarchies
Sharing Rules
Altera
Develops digital human agents for AI
About Altera
Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.
San Francisco, CaliforniaHeadquarters
2023Year Founded
$10.7MTotal Funding
SEEDCompany Stage
Consumer Software, AI & Machine LearningIndustries
11-50Employees
