Sales Support (Part-Time)- Boston at Rag & Bone

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Prior work experience in retail stock, logistics, and/or customer service
Part-time availability of 24-30 hours per week
Minimum 3-day availability per week
Be original and authentic
Innovate and solve problems
Work together and get results
Be disciplined and competitive

Responsibilities

Support back of house functions: unpacking/packing shipments, organizing stock room, answering phones, understanding and executing operational policies/procedures
Flex between front of house roles: greeter, runner, cashier, phone answering, and other store needs
Partner with Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service
Assist with inventory and stock management
Maximize storage and capacity in all product and supply categories
Assist with investigation and rectification of inventory discrepancies
Contribute to low inventory shrink and high inventory accuracy at all touchpoints: receiving, transfers, RTV, sales, and cycle counts
Work with sales team to provide exemplary customer service: assist with POS, customer repairs, dry-cleaning, and alterations
Have proper understanding of BOH/FOH IT systems, including POS transactions
Meet store and metric goals
Ensure brand mission is brought to life for every customer
Provide assistance to Visual Merchandising team on floor sets, window changes, and other projects as needed
Maintain knowledge and understanding of all policies and procedures
Consistently act within rag & bone core values
Identify opportunities to support the team in delivering best in class customer service
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Skills

Inventory Management

Stock Management

Customer Service

Cashier

Phone Answering

Shipping and Receiving

Cycle Counts

Store Maintenance

Sales Support

Operational Procedures

Rag & Bone

Contemporary fashion brand for clothing and accessories

About Rag & Bone

Rag & Bone creates high-quality clothing, shoes, and accessories for men and women, focusing on an effortless urban style and expert craftsmanship. Their products are sold directly to consumers through their website and physical stores, allowing for a personalized shopping experience with expert stylists who help customers create customized looks. This tailored service enhances customer satisfaction and loyalty. Rag & Bone stands out from competitors by emphasizing quality, sustainability, and ethical practices, ensuring that their products are made with integrity. The company's goal is to provide stylish, well-made apparel while maintaining a commitment to customer satisfaction and responsible business practices.

New York City, New YorkHeadquarters

2002Year Founded

ACQUISITIONCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Risks

Integration with Guess and WHP Global may disrupt operations and brand identity.

Andrew Rosen's leadership could lead to strategic shifts alienating existing customers.

Expansion into Tampa may face challenges from local competition and market saturation.

Differentiation

Rag & Bone combines British heritage with modern New York design.

The brand offers personalized styling services for a tailored shopping experience.

Rag & Bone is committed to quality, sustainability, and ethical practices.

Upsides

Partnership with Astound Commerce enhances online customer experience and DTC operations.

Guess and WHP Global's acquisition provides resources for market expansion and innovation.

New store in Tampa, Florida, captures a growing market and increases brand visibility.

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