Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Professional Services, Technology, ConsultingIndustries
Requirements
- High School Diploma
- Portuguese – C1
- English – B2
- 2+ years of experience in Claims, Disputes, Support, or Sales Operations in a BPO or corporate setting
- Proficiency in Excel and CRM/ticketing systems
- Strong attention to detail and stakeholder management
Responsibilities
- Review and resolve partner or customer claims and disputes related to sales incentives or marketing funds
- Act as a main contact for inquiries, ensuring timely and accurate responses
- Analyze data to identify trends, errors, and opportunities for process improvement
- Support sales and marketing fund (MDF) operations, ensuring compliance and accurate documentation
- Collaborate with Finance, Sales, and Operations teams to ensure smooth program execution
- Maintain detailed and compliant records and reports for auditing and client purposes
Skills
Portuguese
Customer Support
Claims Management
Dispute Resolution
Data Analysis
Problem-Solving
Communication
Sales Incentives
Marketing Funds
MDF Operations
Process Improvement
Accenture
Global professional services for digital transformation
About Accenture
Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.
Dublin, IrelandHeadquarters
1989Year Founded
$8.5MTotal Funding
IPOCompany Stage
Consulting, Enterprise Software, CybersecurityIndustries
10,001+Employees
Risks
Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.
Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.
The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.
Differentiation
Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.
The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.
Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.
Upsides
Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.
The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.
Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.
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