Member Support Agent - Part Time
Omada HealthSalary not specified
Part Time
Entry Level & New Grad
Retail Sales Associate Part Time at BJ's Wholesale Club
Paramus, New Jersey, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries
Requirements
- Maintain a friendly and positive attitude
- Act with honesty and integrity
- Embrace inclusion and diversity, working collaboratively and with respect
- Move with speed and agility
- Understand how to access and read production and/or financial performance reporting for the department
- Exhibit clear understanding of all BJ’s Membership options and Co-Brand credit card
Responsibilities
- Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs
- Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
- Provide excellent and efficient member service
- Carry out job functions and responsibilities as assigned, supporting club policies, procedures, and compliance
- Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
- Convert potential members by actively pitching all membership programs in accordance with company policies and practices
- Sell BJ’s membership products to potential new and existing members with high energy and determination
- Drive toward goal achievement, defined by business-established benchmarks and results
- Deliver superior customer service as a first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups
- Follow tax exempt/resale membership policies, including monitoring membership renewals and tax-exempt/resale status
- Resolve Member concerns in a courteous and timely manner, escalating to PIC and MOD when necessary
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
- Greet, Anticipate, Appreciate (GAA) members daily
- Work as a team to deliver GOLD club standards daily, including Grand Opening Look, stocking items, executing promotional plans, maintaining visible accurate signage, and keeping the club clean and organized inside and out
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered to part-time Retail Sales Associates at BJ's Wholesale Club?
Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, and flexible spending, plus a 401(k) with company match for those 18 and older. Eligibility requirements vary by position and medical plans by location.
Is this Retail Sales Associate position remote or on-site?
This information is not specified in the job description.
What are the main responsibilities for this role?
Responsibilities include executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, and general customer service inquiries, while providing excellent member service.
What is the company culture like at BJ's Wholesale Club?
BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic selves, emphasizing flawless execution, accountability, honesty, integrity, inclusion, diversity, teamwork, speed, agility, innovation, and a positive attitude.
What makes a strong candidate for the Retail Sales Associate role?
Strong candidates carry out assigned functions, support club policies and compliance, act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively as a team, move with speed and agility, and maintain a friendly positive attitude.
BJ's Wholesale Club
About BJ's Wholesale Club
N/AHeadquarters
N/AYear Founded
N/ACompany Stage