Retail Sales Associate at Parallel

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cannabis, RetailIndustries

Requirements

Age 21 or over
High School Diploma or equivalent
Valid Government-Issued Photo ID
Flexible work schedule, including evenings, weekends, and holidays
1 year in Retail or a related industry where customer service is critical
Constantly operating a computer and other office machinery
Strong attention to detail and ability to multitask and manage time effectively
Excellent communication and organizational skills
Ability to manage difficult situations and resolve in a timely and professional manner
Microsoft Office Suite proficient level
Must be able to remain in a stationary position for prolonged periods during the shift
Ability to assist with lifting stock and materials
Occasionally positions self to retrieve product or material in the store throughout the duration of the shift
Preferred
Experience in the Cannabis industry

Responsibilities

Model best-in-class service that consistently exceeds customers’ expectations and builds long-term rapport using established customer service model
Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration
Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records
Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)
Maintain accurate records of all activities including customer records for all activities in accordance with State Regulations, as well as regulations set forth by local and federal agencies
Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance
Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands
Maintain the cleanliness of the store on a daily basis

Skills

Customer Service

Retail Sales

Cannabis Recommendations

Product Knowledge

Patient Intake

Dosing Advice

Parallel

Cross-platform software for remote access

About Parallel

Parallels Inc. provides software solutions that enable users to access and use applications and files across different devices and operating systems. Their main products include Parallels Desktop for Mac, which allows users to run Windows applications on Mac computers, and Parallels Remote Application Server, which offers remote access to applications and desktops from any device. Parallels also delivers virtual desktops and applications, making it easier for businesses and individuals to manage their IT needs. What sets Parallels apart from its competitors is its focus on seamless cross-platform functionality and user-friendly interfaces that enhance productivity. The company's goal is to provide flexible and secure access to technology, helping users work efficiently regardless of their device or operating system.

Renton, WashingtonHeadquarters

2006Year Founded

$12.1MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Flexible Work Hours

Tuition Reimbursement

Pet Insurance

Employee Discount

Risks

Increased competition from VMware and Citrix could impact Parallels' market share.

Security vulnerabilities in third-party components may affect customer trust.

Rapid evolution of Apple Silicon chips strains Parallels' development resources.

Differentiation

Parallels offers cross-platform solutions for seamless access across devices and operating systems.

Unique ability to run Windows on Apple Silicon Macs enhances Parallels' competitive edge.

Integration with IGEL App Portal expands Parallels RAS's reach and accessibility.

Upsides

Recognition in Gartner Magic Quadrant boosts credibility in the DaaS market.

Parallels Desktop 19's macOS Sonoma integration ensures compatibility with latest Mac OS.

Shift to subscription models provides predictable revenue and improves customer lifetime value.

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