Retail Parts Pro at Advance Auto Parts

Ringgold, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

Expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge
Ability for advanced identification, troubleshooting, and project assistance for DIY customers
Ability to source parts from numerous places including special order, FDO, second source, etc
In-depth knowledge of store inventory and maintenance processes
ASE P2 certified or ASE ready equivalent
Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals; write simple correspondence
Understand and execute instructions in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately (add, subtract, multiply, divide with whole numbers, fractions, decimals)
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends
3-5 years of prior automotive parts experience
Proven sales ability with experience in customer transactions
Valid driver's license
ASE certification preferred

Responsibilities

Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal/store sales goals and service objectives
Manage DIY services including battery installation, testing, wiper installs, etc
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)
Assist in store inventory processes (truck put away, shoot outs, cycle counts, back stock, etc.)
Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)

Skills

Key technologies and capabilities for this role

GAS2 sellingDIY servicesbattery installationwiper installsinventory managementcycle countsPOS systemsparts lookuptesting equipmentdiagnostic equipmentASE P2 certified

Questions & Answers

Common questions about this position

What are the key responsibilities of a Retail Parts Pro?

Primary responsibilities include providing GAS2 selling experience for DIY customers, achieving sales goals, managing DIY services like battery installation and wiper installs, ensuring customer service and store standards, and handling key holder duties.

What essential skills are needed for this role?

Essential skills include working knowledge of automotive systems and diagnostics, ability to speak and write English effectively, reading and interpreting documents, basic math proficiency, Microsoft Word and Excel usage, and strong organizational skills.

Is this a full-time position?

Yes, this is a full-time position.

What certifications or success factors are important?

Success factors include ASE P2 certified or ASE ready equivalent, advanced parts lookup and sourcing, expert use of testing and diagnostic equipment, and advanced selling skills for DIY customers.

What makes a strong candidate for this role?

A strong candidate has expert knowledge of automotive parts and systems, advanced troubleshooting skills for DIY customers, proficiency in store inventory and POS systems, and the ability to successfully complete the Parts Knowledge Assessment.