Retail Parts Pro at Advance Auto Parts

Durham, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

ASE P2 certified or ASE ready equivalent
Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Ability to read and interpret documents (safety rules, operating instructions, parts catalogs, procedure manuals) and write simple correspondence
Understand and execute instructions in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately (add, subtract, multiply, divide with whole numbers, fractions, decimals)
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends
Valid driver's license
3-5 years of prior automotive parts experience
Proven sales ability with experience in customer transactions

Responsibilities

Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal/store sales goals and service objectives
Manage DIY services (battery installation, testing, wiper installs, etc.)
Ensure high standards of customer service and store appearance
Key holder responsibilities (task assignment/completion, safety, open/close duties)
Assist in store inventory processes (truck put away, shoot outs, cycle counts, back stock, etc.)
Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)

Skills

Key technologies and capabilities for this role

GAS2 sellingparts lookupPOS systemsinventory managementbattery installationwiper installationtesting equipmentdiagnostic equipmentautomotive systems knowledgeASE P2store operationscustomer service

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time position.

What are the key responsibilities of a Retail Parts Pro?

Primary responsibilities include providing GAS2 selling experience, achieving sales goals, managing DIY services like battery and wiper installs, ensuring customer service and store standards, and handling key holder duties.

What essential skills are needed for this role?

Essential skills include working knowledge of automotive systems and diagnostics, effective English communication (Spanish a plus), ability to read and interpret documents, basic math proficiency, Microsoft Word and Excel usage, strong organizational skills, and completing the Parts Knowledge Assessment.

What certifications or expertise are success factors for this position?

Success factors include ASE P2 certified or ASE ready equivalent, expert knowledge in testing and diagnostic equipment, advanced parts lookup and sourcing, and advanced selling skills for DIY customers.

What makes a strong candidate for the Retail Parts Pro role?

A strong candidate has expert automotive and parts knowledge, ASE P2 certification or equivalent, advanced troubleshooting and sourcing skills, proficiency in store systems like POS and inventory, and strong customer service with friendly communication.