Retail Parts Pro at Advance Auto Parts

Black Mountain, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive RetailIndustries

Requirements

ASE P2 certified or ASE ready equivalent (preferred)
Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
Speak and write English (Spanish a plus); communicate effectively and build strong relationships
Ability to read and interpret documents (safety rules, operating/maintenance instructions, parts catalogs, procedure manuals) and write simple correspondence
Understand and execute instructions in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately (add, subtract, multiply, divide with whole numbers, fractions, decimals)
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, and weekends
Valid driver's license
3-5 years of prior automotive parts experience
Proven sales ability with experience in customer transactions

Responsibilities

Provide GAS2 selling experience for DIY customer visits and phone calls
Achieve personal/store sales goals and service objectives
Manage DIY services (battery installation, testing, wiper installs, etc.)
Ensure high standards of customer service and store appearance
Key holder responsibilities (task assignment/completion, safety, open/close duties)
Assist in store inventory processes (truck put away, shoot outs, cycle counts, back stock, etc.)
Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
Locate and stock parts
Operate inventory systems, store equipment, POS, and parts lookup systems
Use testing and diagnostic equipment for DIY services
Provide advanced parts lookup, sourcing, solution/project assistance, and product recommendations
Demonstrate advanced selling skills for DIY customers

Skills

Key technologies and capabilities for this role

GAS2 sellingautomotive parts knowledgeparts lookup systemsPOS systemsbattery installationbattery testingwiper installationinventory managementcycle countsASE P2 certifieddiagnostic equipmenttroubleshooting

Questions & Answers

Common questions about this position

What is the employment type for this Retail Parts Pro position?

The position is full time.

Is this Retail Parts Pro role remote or on-site?

This information is not specified in the job description.

What are the key skills required for the Retail Parts Pro role?

Key skills include working knowledge of automotive systems and diagnostic ability, ASE P2 certified or equivalent, advanced parts lookup and sourcing, operating POS and inventory systems, and strong organizational skills.

What does the company culture emphasize for this role?

The role emphasizes friendly communication, high standards of customer service, safety knowledge, and building strong relationships with customers, peers, and management.

What makes a strong candidate for the Retail Parts Pro position?

Strong candidates have expert knowledge of automotive systems and parts, ASE P2 certification or equivalent, advanced selling and troubleshooting skills for DIY customers, and the ability to successfully complete the Parts Knowledge Assessment.