Regional ORC Manager (Asset Protection)
CVS HealthSalary not specified
Retail Loss Prevention Lead - Key Holder at Dick's Sporting Goods
Henderson, Nevada, United States
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- 1-3 years of prior LP or educational experience in Loss Prevention preferred
- 100% ability to walk sales floor, stockrooms and office areas during duration of shift
- Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior
- Leadership Competencies: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making Abilities, Action-Oriented, Engagement Driver, Talent Developer, Effective Team Building Skills, Plans & Aligns
Responsibilities
- Mitigate and reduce losses through deterrence of external theft and execution of key operational programs
- Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers
- Act in compliance with Company policy “Engaging Law Enforcement” when service attempts do not deter theft
- Assist in monitoring store compliance with policies related to safety, operational controls, and Merchandise Expose Standards (MES) execution
- Assist in external/internal investigations and promote store awareness around addressing theft and operational controls
- Monitor customer and teammate traffic for potential theft activity while following Company standards of dress code and addressing concerning behaviors
- Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity
- Follow-up with local authorities for external case resolution and prosecution
- Create an inclusive in-store environment where everyone feels welcome, safe, and treated with respect
- Support, promote, and demonstrate company values related to customer engagement
- Provide ad hoc support for general business needs as necessary
- Participate in Shrink Coach meetings, new hire orientation, and conduct frequent training sessions with store teammates
- Assist store Shrink Coach with execution of Shrink Business Plan on a limited basis
- Conduct MES sweeps, fitting room checks, and safety standards when athlete traffic is slow
- Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures
- Maintain confidentiality of all Company information
Skills
Loss Prevention
Theft Deterrence
Customer Engagement
Incident Reporting
Investigations
De-escalation
Safety Compliance
Operational Controls
Dick's Sporting Goods
Retailer of sporting goods and apparel
About Dick's Sporting Goods
DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.
Coraopolis, PennsylvaniaHeadquarters
1948Year Founded
IPOCompany Stage
Consumer GoodsIndustries
10,001+Employees