Reprographics Operator at Williams

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Business Services, Legal Services, Financial ServicesIndustries

Requirements

Previous experience within reprographics/mailroom environment is essential
Competent with Microsoft Office tools; Excel, Word, PowerPoint, Outlook emails and Teams
Excellent attention to detail skills
Knowledgeable about routine maintenance and upkeep of equipment preferable
Client focused approach to provide high standard of service
Ability to work alone or collaboratively daily as part of a wider team

Responsibilities

Produce high quality documents to client specifications using high speed reprographic and finishing equipment
Monitor/replenish consumables for printers, calibrate machines
Report issues as per procedure and escalate to Team Leader
Scan hard copy mail/files into PDF format using high speed scanners
Ensure work is completed in a timely fashion and of the highest quality
Full understanding of workflow processes and procedures
Support colleagues and work as a team to achieve best results for clients
Undertake additional duties as requested by management
Create and maintain highest levels of customer confidence by providing flexible and responsive service, exceeding expectations
Ensure wastage is kept to a minimum and highlight issues to Team Leader affecting production quality
Keep Reprographics area clean and tidy at all times
Manage incoming and outgoing mail and packages, including processing via Royal Mail, DHL, and courier services
Receive, log, and coordinate dry-cleaning services as required
Provide records management support, including file handling and document organisation
Assist with stationery management—check stock levels, restock supplies, and log items for order
Deliver proactive customer service through the helpdesk hub and one-stop shop support area
Reset internal meeting rooms, collaboration, print areas, VC rooms and touchdown workstations and report issues appropriately
Build and maintain professional relationships with clients through clear communication and responsive service
Manage expectations and support resolution of service-related issues, escalating to management when appropriate
Understand client’s business environment to align services with their objectives and requirements
Ensure all work adheres to service level agreements and internal quality standards

Skills

Key technologies and capabilities for this role

ReprographicsHigh-speed printingDocument finishingPrinter maintenanceScanningPDF conversionWorkflow managementCustomer service

Questions & Answers

Common questions about this position

What is the pay rate for the Reprographics Operator position?

The hourly pay is £14.95 per hour plus holiday pay.

Is this a remote or onsite role, and where is it located?

This is a fully onsite role located in London, with shifts Monday to Thursday from 09:00am to 17:00pm.

What key skills are required for the Reprographics Operator role?

Key skills include operating high-speed reprographic and finishing equipment to produce high-quality documents, scanning hard copy mail/files into PDF format, monitoring and replenishing printer consumables, and providing exceptional customer service.

What is the employment type and contract for this position?

This is a part-time zero hours contract position.

What does the relief team do at Williams Lea?

The relief team provides flexible coverage for holidays and sickness across multiple client sites in the UK, often at short notice, to ensure services remain fully staffed.