Senior Claims Specialist
Integrated Specialty Coverages, LLCSalary not specified
Full Time
Senior (5 to 8 years)
$41,600 – $47,840Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Insurance, AutomotiveIndustries
Requirements
- High school diploma or GED
- Automotive experience (e.g., official automotive training through college or program, Service Advisor, Technician, Parts department, Lube Technician)
- 2 years of customer service and automotive experience (e.g., technician, service writer, parts specialist)
- 2 years of experience using computers with multiple windows and applications
- Ability to quickly adapt to change, proactively recognize process improvement opportunities, and work independently as well as in a team setting
- Ability to process time-sensitive data and information from multiple sources (including mainframe systems), make decisions based on this data, and effectively communicate required actions to a broad audience
- Ability to work collaboratively with others to generate ideas or resolve problems
- Excellent written and verbal communication skills to communicate with team members, management, customers, counselors, and other employees
- Ability to attend all required paid comprehensive training as a condition of employment
- Availability to work any shift Monday-Friday 6am-9pm Central Time and Saturday 7am-7pm Central Time (Saturdays required)
Responsibilities
- Respond to and resolve issues encountered by clients and customers in a timely and positive manner (via inbound/outbound calls, email, fax, chat)
- Ensure all customer/client requests are responded to in a timely manner with meaningful solutions proposed and implemented
- Adjust and document all claims within departmental standards and in accordance with applicable laws and policy provisions to ensure compliance with Department of Insurance Regulations
- Process claims with accuracy by reviewing available tools (including contracts and web-based applications) to confirm coverage, resolve complex issues, and refer issues to senior adjusters or supervisors as necessary
- Adjudicate claims accurately by working directly with repair facilities, inspection and parts vendors, and other resources to ensure proper claims adjudication within departmental standards
- Document reasons for denial or authorization of claims in accordance with policy conditions, quoting policy language to the correct parties in a timely manner within authority level, and seek approval when above authority level
- Determine covered failures by reviewing vehicle service agreements, determining need for inspection, interpreting policy coverage, and researching all facts for multiple product lines (automobiles, recreational vehicles, power sports)
- Interact directly with customers and repair facilities, with occasional contact with the client
Skills
Claims Processing
Claims Adjudication
Customer Service
Policy Interpretation
Vehicle Service Agreements
Inbound Calls
Outbound Calls
Email Communication
Chat Support
Contract Review
Department of Insurance Regulations
Assurant
Provides risk management and insurance solutions
About Assurant
Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.
New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.
Differentiation
Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.
Upsides
Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.
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