Referral Coordinator

Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Community ServicesIndustries

Requirements

Candidates must have 1+ years of experience in a healthcare, clinical, or community services setting with a focus on care coordination and resource navigation. A minimum of 1+ years of demonstrated experience in managing complex referral processes is also required. Experience with Athena is preferred. Candidates must also provide proof of COVID-19 vaccination or an approved exemption, and complete medical clearance requirements including evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved accommodation.

Responsibilities

The Referral Coordinator will manage the referral process end-to-end, liaising with and completing paperwork for external care providers, facilities, health insurance benefits programs, and government/community support options. This role involves communicating with members and external agencies regarding referrals, initiating and managing referrals based on member needs, and coordinating referrals with internal and external stakeholders. The coordinator will collaborate with external PCPs to facilitate specialist and home health agency referrals. Additionally, they will leverage care facilitation tools, electronic health records, and scheduling platforms to document interactions, gather data, organize information, manage tasks, and maintain effective communication.

Skills

Referral Management

Care Coordination

Resource Navigation

Healthcare

Clinical Services

Community Services

Athena

Electronic Health Records (EHR)

Scheduling Platforms

Communication

Collaboration

Cityblock Health

Personalized healthcare services for Medicaid patients

About Cityblock Health

Cityblock Health provides personalized healthcare services primarily for Medicaid patients, focusing on compassionate care that addresses both medical and non-medical needs. When individuals join Cityblock, they are assigned a dedicated care team that includes doctors, nurses, mental health advocates, and social workers, all tailored to meet their specific health requirements. This team helps members navigate their healthcare journey, from finding specialists to providing urgent care services for non-life-threatening emergencies, delivered right at their homes. Cityblock distinguishes itself from competitors by emphasizing a holistic approach to health, which includes support for housing, food security, addiction treatment, and childcare, in addition to traditional medical services. The company's goal is to ensure that every member receives comprehensive care that respects their individual stories and circumstances, making healthcare accessible and compassionate.

New York City, New YorkHeadquarters

2017Year Founded

$890MTotal Funding

LATE_VCCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Comprehensive health, dental, & vision coverage

12 weeks parental leave

401(k)

20 days vacation

Company retreats & events

Risks

Over-reliance on Medicaid funding poses financial risks with policy changes.

Rapid expansion may strain resources and affect service quality.

Continuous IT investment is needed, posing a financial burden if not aligned with growth.

Differentiation

Cityblock Health offers a unique care model integrating medical and social services.

The company focuses on Medicaid patients, addressing complex health and social needs.

Cityblock's Advanced Behavioral Health Program shows significant cost savings and reduced utilization.

Upsides

Partnerships in North Carolina and Florida expand Cityblock's reach in high Medicaid areas.

The ABH Program's success suggests potential for expansion and replication in other regions.

Cityblock's flexible care model enhances accessibility and patient satisfaction.

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