Reconciliation Operations Analyst 3 at eBay

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Broad understanding of accounting flows and reconciliation processes/tools
Bachelor’s degree or equivalent in accounting, Economics, Finance or equivalent with proven experience in reconciling accounting/payments data for 5+ Years
Self-motivated, efficient, independent with excellent analytical and problem-solving skills
Great teammate with the ability to work across multiple offices and time zones in a very diverse setting
Excellent interpersonal skills to successfully collaborate with others
Flexible and willing to function in a constantly changing, demanding environment
Strong command of Microsoft Excel or Google Sheets (formulas, pivots, VLOOKUP)
Familiarity with SQL, Tableau or MicroStrategy is a plus

Responsibilities

Responsible for daily, weekly, and monthly reconciliations across payment processors, orders/buyer-seller payment transactions, settlement files and ledger reports, bank statements
Monitor transaction failures, mismatches, and exceptions using reconciliation tools and dashboards
Investigate and resolve unreconciled items or mismatches
Ensure accurate and quick response to identified variances
Prepare reconciliation reports with analysis and root cause summaries
Lead deep-dive investigations into recurring reconciliation mismatches, drive long-term solutions through stakeholder collaboration
Build and maintain dashboards or metrics to track daily/weekly health of reconciliation coverage (e.g., mismatch % over time, aging analysis)
Maintain SOPs and documentation for audit and compliance
Act as the reconciliation SME in cross-functional initiatives involving product rollouts, new payment method launches, or ledger redesign
Represent the reconciliation function in audit, risk, or compliance reviews, providing insights and preparing documentation
Liaise with external partners (e.g., banks, PSPs) for issue resolution and SLA enforcement
Provide feedback to improve reconciliation coverage, speed and accuracy
Mentor junior analysts and support their onboarding, knowledge ramp-up, and process understanding
Conduct peer reviews of reports and reconciliation logic

Skills

Reconciliation

Payment Processing

Bank Statements

Settlement Files

Data Mismatch Resolution

Reconciliation Tools

Dashboards

Process Automation

Root Cause Analysis

Reporting

Stakeholder Collaboration

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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