Real Estate & Customer Experience Manager at Prologis

Dallas, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, LogisticsIndustries

Requirements

5+ years of industrial/commercial real estate or equivalent experience preferred
Valid driver’s license with ability to travel to multiple properties
Commitment to delivering proactive and responsive customer service, focusing on diverse customer needs
Ability to adapt to change and take on new company initiatives with a positive attitude
Strong interpersonal skills to build meaningful relationships with diverse customers and stakeholders
Strong mathematical and analytical skills
Experience with property transitions, portfolio acquisitions, or company mergers
Strong organizational and time management skills to manage multiple tasks, prioritize, and meet deadlines independently and collaboratively
Ability to process data and complete recurring variance reports
Excellent interpersonal and communication skills (verbal and written) to build and maintain professional relationships with internal/external customers, vendors, and team members
Flexibility to work extended hours when required and on call for emergencies
Preferred: Experience with budgeting cycles and CAM reconciliation processes using analytical skills

Responsibilities

Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities
Oversee move-in and move-out processes, perform inspections, and coordinate necessary repairs or maintenance
Anticipate customer needs and provide proactive solutions
Identify additional revenue opportunities by demonstrating expert understanding of Prologis value-added products and services (e.g., Prologis Essentials) and aligning them to customer needs
Own and maintain strong, long-term relationships with portfolio of customers
Use technical tools (e.g., Salesforce) to gather data/metrics and develop customer insights
Proficient in lease analysis and lease administration
Apply highly developed negotiation and management skills to ensure safe/well-maintained properties through competitively bid service agreements
Leverage strong financial reporting background to ensure budget and financial goals are met for the portfolio

Skills

Key technologies and capabilities for this role

SalesforceLease AnalysisLease AdministrationNegotiationCustomer Relationship ManagementProperty ManagementProperty InspectionsMaintenance CoordinationData MetricsCustomer Insights

Questions & Answers

Common questions about this position

What experience is required for the Real Estate & Customer Experience Manager role?

The role requires 5+ years of industrial/commercial real estate or equivalent experience, along with proficiency in lease analysis, lease administration, negotiation, financial reporting, and using technical tools like Salesforce.

Is this a remote position or does it require travel?

A valid driver's license is required with the ability to travel to multiple properties in the Dallas market.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like for this position?

You would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to diverse customers in the Dallas market, emphasizing proactive solutions, strong relationships, and a positive attitude toward change.

What makes a strong candidate for this role?

Strong candidates demonstrate commitment to proactive customer service, strong interpersonal and analytical skills, experience with property transitions, and the ability to manage multiple tasks while building long-term relationships.