Quality Control Specialist, Vault at Collectors

New Castle, Delaware, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CollectiblesIndustries

Requirements

Working knowledge of the collections hobby with specialized or detailed understanding of professional sports teams, players, entertainment, pop culture, and historical figures is a plus
Ability to work under strict deadlines (Overtime needed depending on the auction cycle)
Organizational skills and attention to detail are essential
Strong time management skills required
Enthusiasm, a willingness to learn, and adaptability
Common computer software: Microsoft Office, Google Documents, Internet
High School or equivalent education background
Physical Requirements: Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time

Responsibilities

Train new hires on procedures, standards, and protocols to ensure consistency and adherence to quality requirements
Work with the operations manager on unique day-to-day projects that arise
Assist the operations manager in tracking and locating exception orders to maintain accurate records while simultaneously updating spreadsheets and identifying problem orders
Responsible for auditing inbound packages to ensure compliance with quality standards and specifications, identifying any discrepancies and initiating corrective actions as necessary
Create and maintain spreadsheets and perform data manipulation
Act as the operations liaison between the operations and customer care teams
Investigate customer complaints and non-conformance issues
Conduct routine audits and inspections across the inbound and outbound processes
Demonstrate meticulous attention to detail in performing day-to-day tasks, including data entry, documentation, and quality control activities, to maintain accuracy and consistency in all aspects of quality assurance operations
Help conduct audits throughout the building and check on overall accuracy for each department
Partner with the operations team to assure all products are received and shipped at a zero % defect rate

Skills

Key technologies and capabilities for this role

Quality ControlAuditingAccuracy VerificationOperations CoordinationProduct Inspection

Questions & Answers

Common questions about this position

What is the salary for the Quality Control Specialist position?

This information is not specified in the job description.

Is this a remote position, or where will I be working?

This role will work out of The Collectors Vault at our New Castle, DE office.

What are the key responsibilities for this role?

Responsibilities include training new hires on procedures, auditing inbound packages for quality compliance, creating and maintaining spreadsheets, assisting with exception orders, acting as liaison between operations and customer care, and investigating customer complaints.

What is the work schedule for this position?

The position schedule is Monday, Tuesday, Thursday, and Friday from 7:00am - 5:30pm.

What kind of experience makes a strong candidate for this role?

Strong candidates will have experience in quality control, auditing, training others on procedures, spreadsheet management and data manipulation, and handling customer complaints in an operations environment.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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