Quality Commercial Site Onboarding Manager

Position Overview

• Company: Orca Bio
• Location Type: Remote
• Job Type: Regular, Full-Time Employee
• Salary: Not provided
• Summary: Orca Bio is seeking a highly organized and proactive Quality Commercial Site Onboarding Manager to oversee and manage the onboarding process for our commercial partners and clients. This role will ensure a smooth, efficient, and high-quality onboarding experience, ensuring that all commercial sites are prepared for successful implementation and ongoing operations. The ideal candidate will have a strong background in project management, quality management, or customer relationship management, with a focus on delivering exceptional service and results.

Requirements

• Bachelor’s degree in Business Administration, Project Management, Healthcare, or a related field (or equivalent work experience).
• Minimum of 3-5 years of experience in onboarding, project management, or quality assurance.
• Proven experience managing complex projects.

Responsibilities

• Lead and manage the end-to-end onboarding process for commercial sites, ensuring all steps are completed accurately, efficiently, and in alignment with company quality standards.
• Coordinate with internal teams (sales, product, operations, and customer service) to ensure a seamless transition for new clients and commercial sites.
• Develop and maintain a thorough understanding of client expectations, ensuring their needs are met throughout the onboarding process.
• Conduct site assessments and audits to ensure compliance with quality standards and industry regulations.
• Work closely with commercial teams to set clear onboarding timelines, objectives, and key milestones.
• Monitor onboarding progress and proactively address any challenges or delays, ensuring clients and stakeholders are kept informed.
• Provide guidance and training to new commercial partners on systems, tools, and best practices.
• Collect and analyze feedback from stakeholders and clients to continuously improve the onboarding process and identify areas for improvement.
• Develop and maintain documentation and resources related to onboarding processes, policies, and procedures.
• Serve as the primary point of contact for clients during onboarding, addressing any questions, concerns, or issues promptly.
• Collaborate with the quality assurance team to ensure all deliverables meet the company’s quality standards.

Application Instructions

• Not provided

Company Information

• Company Name: Orca Bio
• Mission: Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. They aim to replace patients’ blood and immune systems with healthy ones and restore their lives.
• Note: More than one million people in the United States today are fighting blood cancer.