Quality Assurance Analyst (Call Centre) - EST hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: [Employment Type - Not specified]
• Salary: Not specified
• Company: ISTA Personnel Solutions South Africa (partnering with a USA-based client in the Healthcare sector)

This role is for a Quality Assurance Analyst seeking a highly professional individual with exceptional English communication skills and a strong work ethic. The ideal candidate will be a fast learner with excellent problem-solving abilities and a sharp analytical mindset.

Requirements

• Experience: At least 1 year Quality Analyst experience
• Background: Healthcare process background
• Communication Skills: Excellent verbal and written communication skills
• Attention to Detail: Excellent attention to detail
• Learning Ability: Able to learn process and audit tasks/calls for multiple functions
• Analytical Skills: Able to identify quality trends and performance opportunities and articulate findings
• Familiarity: Should be familiar with auditing US team members
• Feedback Skills: Comfortable giving feedback to the US team members

Responsibilities

• Not explicitly listed in the provided text. (Implied: Conducting quality assurance audits, identifying quality issues, and reporting findings.)

Working Hours & Environment

• Working Hours: Mon - Fri, 9am to 6pm EST (16h00pm to 01h00am South African time) - Subject to change based on daylight savings.
• Work Environment: Remote (for South African Citizens only)

Internet & Power Requirements

• Internet: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
• Power Backup: A reliable power backup solution (UPS, Solar, Generator) is required to manage load shedding and power outages.

Application Instructions

• Applicants without a fixed fibre line or power backup cannot be considered.
• If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Information

• Company: ISTA Personnel Solutions South Africa
• Relationship: Partnering with a USA-based client in the Healthcare sector.
• Department: SA - Operations
• Published: 2025-02-25
• Remote: Yes
• Language: English (en)