Quality Assurance Analyst at Accenture

Mandaluyong, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Trust and Safety, Content Moderation, TechnologyIndustries

Requirements

At least 2 years of BPO QA experience
Bachelor's Degree Graduate and/or Undergraduate
Must be amendable to work in Mandaluyong/Metro Manila
Strong resilience and coping skills (due to exposure to potentially objectionable and sensitive content)

Responsibilities

Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow
Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required
Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance
Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team
Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame
Become and remain knowledgeable about the Client's products and community standards
Ensure awareness and understanding of Content Policy and operational guideline updates
Mentor new Quality Analysts on the use of audit tools and systems
Develop process documentation and aggregates feedback about the functionality of audit tools
Analyze and review user profiles, audio, videos, and text-based content and/or investigate, escalate and/or resolve issues that are reported by users or flagged by the system

Skills

Quality Assurance

Content Moderation

Audit Tools

Internal Audit

Performance Feedback

Process Documentation

Content Policy

Operational Guidelines

Training

Mentoring

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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